Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika (MANEKIN)
Aulia Putri, Silvi
Unknown Affiliation
Humanities Computer Science & IT Economics, Econometrics & Finance Energy Law, Crime, Criminology & Criminal Justice

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Peran Budaya Organisasi Dan Kepemimpinan Dalam Meningkatkan Efektivitas Kinerja Dan Pelayanan Pelanggan Arroyan Store Aulia Putri, Silvi
Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika Vol 4 No 2 : Desember (2025): Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan
Publisher : Shofanah Media Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the role of organizational culture and leadership in improving the effectiveness of performance and the quality of customer service at Arroyan Store. The method used in this study is a descriptive qualitative approach with data collection techniques through in-depth interviews, direct observation studies in the field, and documentation. The research subjects included the business owner and employees of Arroyan Store who were directly involved in business operations. The results of the study indicate that an organizational culture that emphasizes family values, order, and responsibility plays a very important role in shaping employee work behavior that is cooperative and consistent. In addition, the participatory leadership implemented by the business owner of Arroyan Store is also able to create effective work communication and support decision-making that is responsive to operational and customer needs. The synergy between organizational culture and leadership has a positive impact on the effectiveness of employee performance and the quality of service to customers. This study concludes that strengthening organizational culture and leadership is an important strategy in supporting the termination of small-scale service businesses.
Penerapan Manajemen Operasional Ritel Untuk Mendukung Pelayanan Konsumen Di Toserba Sunan Drajat Cabang Sedayulawas Aulia Putri, Silvi
Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika Vol 4 No 3 (2026): Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Inform
Publisher : Shofanah Media Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the implementation of retail operational management in supporting the quality of customer service at Sunan Drajat Department Store, Sedayulawas Branch. The focus of this study is directed at product inventory management, product display arrangement, cashier transaction processes, the implementation of standard operating procedures (SOPs), work coordination, and customer service patterns in daily operational activities. The method in this study uses a descriptive qualitative approach with data collection techniques through interviews, direct observation, and documentation. Data analysis is carried out in stages including data reduction, data presentation, and drawing conclusions to obtain a factual picture of the retail operational conditions. The results show that the implementation of retail operational management has been carried out in a structured manner through the process of receiving goods, checking product quality and expiration, systematic shelf arrangement, and computer-based cashier services. The implementation of standard operating procedures (SOPs) and coordination between employees also support smooth operations and increase customer comfort. Thus, retail operational management plays a vital role in maintaining operational effectiveness and is able to improve the quality of customer service continuously.
Co-Authors