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All Journal Journal Of Engineering Sciences (Improsci)
Setiawan, Mohamad
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Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Electrical & Electronics Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Implementation Of The Bagging-Based C4.5 Algorithm To Analyze Customer Satisfaction In Electronic Pulse Sulaeman, Muhamad; Setiawan, Mohamad; Irpan, M. Taufiq
Jurnal Improsci Vol 3 No 1 (2025): Vol 3 No 1 August 2025
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/improsci.v3i1.1009

Abstract

Background. Many users of Telkom mobile or gadgets in the world, especially in the field of mobile telecommunications technology, provide much convenience for the customer to make purchases of electronic top-up. Aims. Competition among suppliers of telecommunication service providers requires an analysis to determine the level of customer satisfaction with electronic pulses. Methods. In this study, the C4.5 and C4.5 Algorithm Based on Bagging will be used to analyze customer satisfaction, with data collected from 460 customers and 11 variables related to electronic top-up. Conclusion. This research aims to generate customer satisfaction analysis using the C4.5 and C4.5 algorithms, based on the bagging algorithm, to determine an appropriate method for analyzing customer satisfaction with electronic top-up.
Co-Authors Irpan, M. Taufiq Sulaeman, Muhamad