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Jayusman, Iqbal Sadjali
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Health Professions Public Health

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Analysis of Patient Satisfaction with Service Quality at the West Lombok Regional General Hospital (RSUD) Nasrullah, Nasrullah; Karno, Darma; Jayusman, Iqbal Sadjali
Jurnal Kesehatan dan Kedokteran Vol. 4 No. 3 (2025): Oktober: Jurnal Kesehatan dan Kedokteran
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/jukeke.v4i3.2342

Abstract

Patient satisfaction is an important indicator in assessing the quality of healthcare services in hospitals. This study aims to analyze the level of patient satisfaction with the quality of services at the West Lombok Regional General Hospital. Aspects analyzed include reliability, responsiveness, assurance, empathy, and tangibles. This study used a cross-sectional design, with a population of 5,362 respondents, with a sample of 99 visiting respondents. The sampling method in this study was purposive sampling. This study was conducted from June 2 to June 10, 2022. Data collection and retrieval used a questionnaire. The results of statistical analysis using the Chi-Square statistical test and logistic regression showed a significant relationship (p-value <0.05) for the responsiveness variable (p-value 0.032) and tangible (p-value 0.000). The results of multivariate statistical tests showed that the dominant factor influencing patient satisfaction with services was tangible (p=0.000; OR=18.631). Hospitals are expected to improve the comfort of inpatient rooms by paying attention to lighting, cleanliness of rooms, bathrooms, and the completeness and availability of equipment.
Conflict Management on Team Performance in Hospitals Jayusman, Iqbal Sadjali; Nasrullah, Nasrullah; Lina, Lina
Jurnal Kesehatan dan Kedokteran Vol. 4 No. 3 (2025): Oktober: Jurnal Kesehatan dan Kedokteran
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/jukeke.v4i3.2343

Abstract

The purpose of this literature review is to identify Conflict Management factors on Team performance and conflict management solutions in the nursing workplace, and the variables that influence the success of conflict resolution. The results of the study indicate that conflict in the workplace is often caused by differences in interests, ineffective communication, and high work pressure. However, with the implementation of appropriate conflict management strategies, such as open communication, fair mediation, and strengthening a collaborative work culture, conflict can be transformed into an opportunity to improve team dynamics and innovation. Good conflict management also contributes to creating a more harmonious work environment, increasing job satisfaction, and strengthening employee loyalty to the organization.
Co-Authors Karno, Darma Lina Lina Nasrullah Nasrullah