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All Journal Madani: Multidisciplinary Scientific Journal
Hendrata, Florence
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The Influence of Compensation and Motivation on the Performance of Grab Online Transportation Drivers in Palembang City Florensia, Erika; Mulyawati, Cindy; Hendrata, Florence; Martin, Alnov
Madani: Jurnal Ilmiah Multidisiplin Vol 3, No 12 (2026): January
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18074590

Abstract

This study aims to analyze the influence of compensation and service quality on the performance of Grab online transportation drivers in Palembang City. The increasingly intense competition in the online transportation industry requires companies to pay attention to driver welfare while maintaining service quality to ensure optimal performance. This research uses a quantitative approach with a survey method by distributing questionnaires to Grab drivers in Palembang City. The independent variables tested are compensation and service quality, while the dependent variable is driver performance. Data analysis is conducted using multiple linear regression. The results of this study are expected to show that adequate compensation and good service quality have a positive and significant effect on improving driver performance. This study provides practical implications for Grab management in formulating compensation strategies and improving service quality to support customer satisfaction and sustainable driver performance.
Co-Authors Florensia, Erika Martin, Alnov Mulyawati, Cindy