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All Journal Journal of Computer Science and Informatics Engineering (J-Cosine) Jurnal Pengabdian Magister Pendidikan IPA
Azami S, Lalu M. Rifqi
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Computer Science & IT Education

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A Systematic Review Factors Influencing Patient Utilization of Telepharmacy Services Azami S, Lalu M. Rifqi; Andanalusia, Mahacita; Arimbawa, I Wayan Agus; Mayada, Silhiyatun; Bimantika, Fara Mutia
Journal of Computer Science and Informatics Engineering (J-Cosine) Vol 9 No 2 (2025): December 2025
Publisher : Informatics Engineering Dept., Faculty of Engineering, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jcosine.v9i2.688

Abstract

The advancement of telepharmacy has significantly transformed the delivery of pharmaceutical services, particularly in regions with limited healthcare access. This systematic review aims to identify key factors influencing patients' utilization of telepharmacy services. A comprehensive literature search was conducted across PubMed, ScienceDirect, and Google Scholar, following PRISMA guidelines. Inclusion and exclusion criteria were applied to select relevant studies published between 2015 and 2025. Thematic synthesis of five eligible studies revealed five key factors affecting telepharmacy adoption: perceived practicality, efficiency, education level and age, knowledge, and trust. These factors align with the Technology Acceptance Model (TAM), highlighting the roles of perceived usefulness, ease of use, and psychological readiness. Strengthening digital literacy, infrastructure, and trust-building interventions is essential to enhance telepharmacy utilization, especially in developing countries like Indonesia. The findings provide valuable insights for designing patient-centered telepharmacy policies and services. Keywords: Telepharmacy, utilization factors, patient acceptance, Technology Acceptance Model, healthcare access.
Sosialisasi Pemanfaatan Telefarmasi Dan Edukasi Penyakit Menular Seksual Di Puskesmas Narmada Azami S, Lalu M. Rifqi; Mayada, Silhiyatun; Bimantika, Fara Mutia; Andanalusia, Mahacita; Saputra, Yoga Dwi; Adni, Azizatul; Arimbawa, I Wayan Agus
Jurnal Pengabdian Magister Pendidikan IPA Vol 8 No 4 (2025): Oktober-Desember 2025
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jpmpi.v8i4.13820

Abstract

Sexually transmitted infections remain a major public health issue in West Nusa Tenggara, driven by limited awareness and access to accurate information. This community service program aimed to improve public understanding of telepharmacy and STI prevention through participatory education at Narmada Public Health Center. A total of 25 participants engaged in telepharmacy education, distribution of STI educational leaflets, and training on using a digital health information website. The participatory approach enhanced engagement, digital literacy, and comprehension of preventive health messages. Overall, the activities effectively strengthened community readiness to access telepharmacy services and utilize digital resources for STI prevention.
Co-Authors Azizatul Adni Bimantika, Fara Mutia I Wayan Agus Arimbawa, I Wayan Agus Mahacita Andanalusia Mayada, Silhiyatun Saputra, Yoga Dwi