Ibrahim, Abdimalik Aden
Unknown Affiliation

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

The Effect of Telecommunication Services in Enhancing Economic Development in Banadir Region, Mogadishu, Somalia Ibrahim, Abdimalik Aden; Aweis Ahmed Hussein Jarras
JITSI : Jurnal Ilmiah Teknologi Sistem Informasi Vol 6 No 4 (2025)
Publisher : SOTVI - Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62527/jitsi.6.4.520

Abstract

This study investigates the impact of telecommunication services provided by Hormuud Telecom on economic development in the Banadir region of Mogadishu, Somalia. Employing a quantitative approach, this study examines how broadband Internet penetration, network coverage, and Internet usage influence key economic indicators, such as GDP growth, employment, and financial inclusion. Primary data were collected through closed-ended questionnaires administered to a sample of 100 participants, including Hormuud Telecom department leaders, employees, and customers. Secondary data on company and economic metrics were also utilized. The collected data were analyzed using descriptive Statistics and analysis performed in SPSS to explore the relationship between telecommunications development and economic growth. The findings reveal a strong positive perception of the impact of Hormuud Telecom's services on macroeconomic development, particularly in terms of rising GDP per capita and the proliferation of mobile money services such as EVC Plus. However, the study also uncovers a lack of consensus regarding the micro-economic benefits, with polarized views on the impact on local business growth, unemployment rates, and poverty reduction issues. Furthermore, the results highlight a significant gap between network coverage expansion and the quality and reliability of Internet services. The study concludes that while telecommunications infrastructure is a crucial enabler of economic development in the Banadir region, its full potential is moderated by factors such as service quality, digital literacy, and broader socioeconomic challenges. The findings offer valuable insights for policymakers, regulators, and industry stakeholders in Somalia, emphasizing the need for more inclusive and sustainable strategies to ensure that the benefits of digital growth are widely shared.
The Impact of Technological System Usability on Customer Relationship Management Practices in Telecommunication Companies in Benadir Region, Mogadishu, Somalia Jarras, Aweis Ahmed Hussein; Ibrahim, Abdimalik Aden
JITSI : Jurnal Ilmiah Teknologi Sistem Informasi Vol 7 No 1 (2026)
Publisher : SOTVI - Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62527/jitsi.7.1.518

Abstract

This study explored how the usability of technological systems affects Customer Relationship Management (CRM) practices in the telecommunications industry in the Benadir Region, Mogadishu, Somalia. A descriptive research design with quantitative methods was employed. Data were collected from 100 employees in the telecommunications sector. The study employed questionnaires distributed through Google Forms to assess the impact of user-friendly CRM interfaces on adoption and usage, evaluate the training duration required for proficiency, and examine how system speed and functionality influence productivity. The results showed that 80% of users found the CRM interface intuitive and easy to learn, 28% were neutral, and 9% were dissatisfied with the clarity of error messages. Furthermore, 55% of users had less than a year of CRM experience, emphasizing the necessity of role-specific training. Although 71% of participants praised real-time analytics and 80% found automation beneficial, only 57% believed that CRM improved overall productivity, suggesting contextual challenges in achieving efficiency improvements. The predominantly young (65% aged 26-45), male (67%), and inexperienced user group highlights the need for inclusive design and phased onboarding. The recommendations include redesigning error messages, implementing tiered training, and enhancing mobile functionality for low-bandwidth settings. This study adds to CRM usability research by combining human-centered design principles with technology acceptance frameworks and identifying a "usability-proficiency gap" in fragile economies. The practical implications for telecom managers involve actionable strategies to boost CRM adoption and effectiveness within Somalia's unique infrastructure and workforce context.