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All Journal Jurnal Riset Multidisiplin Edukasi Ar-Rasyid: Jurnal Publikasi Penelitian Ilmiah
Aprial Trihandy
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Religion Humanities Economics, Econometrics & Finance Education Social Sciences Other

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Mekanisme Inovatif dalam Membangun Budaya Kepercayaan pada Startup Teknologi Fadali Rahman; Achmarul Fajar; Aprial Trihandy; Moh Dimas Dwi Prima; Rifki Riyadi
Ar-Rasyid: Jurnal Publikasi Penelitian Ilmiah Vol. 1 No. 6 (2025): Ar-Rasyid: Jurnal Publikasi Penelitian Ilmiah (Bulan Desember 2025)
Publisher : PT. Saha Kreasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64788/ar-rasyid.v1i6.186

Abstract

This study aims to analyze innovative mechanisms in building a trust-based culture within technology startups, which increasingly operate in highly dynamic, uncertain, and competitive digital environments. Trust has become a fundamental element that supports organizational stability, collaboration quality, and the continuity of innovation in startup ecosystems. Through a qualitative descriptive approach and library research method, this study synthesizes findings from previous national and international literature to explore the roles of participatory and authentic leadership, transparent communication systems, flexible and adaptive organizational structures, and the use of collaborative technologies as key mechanisms for fostering trust. The analysis reveals that these mechanisms interact synergistically in creating psychological safety, strengthening team cohesion, and enhancing accountability in digital work processes. Trust-based culture is found to significantly influence innovation capability, team performance, employee retention, and long-term organizational sustainability. The study concludes that building trust through innovative organizational mechanisms is not only a managerial strategy but also a strategic foundation for ensuring the competitiveness and resilience of technology startups in the digital era.
Pengaruh Digital Banking terhadap Kepuasan Nasabah pada Era Transformasi Digital Achmarul Fajar; Aprial Trihandy; Syindina Anansyah; Siti Aisyah legenda
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1891

Abstract

Digital transformation has driven the banking industry to develop technology-based services, one of which is digital banking. The implementation of digital banking is expected to improve service quality and customer satisfaction amid increasingly dynamic changes in consumer behavior and needs. This study aims to analyze the effect of digital banking on customer satisfaction in the era of digital transformation. The research method employed is a literature review with a qualitative approach, using secondary data obtained from various relevant national and international journal articles related to digital banking and customer satisfaction. Data analysis techniques were conducted through the identification, selection, and synthesis of findings from previous studies. The results of the review indicate that digital banking generally has a positive effect on customer satisfaction, as reflected in ease of use, transaction speed, system reliability, and enhanced customer experience. However, several challenges, such as data security issues, system disruptions, and differences in levels of digital literacy, remain factors that may influence customer satisfaction. This study concludes that the success of digital banking in improving customer satisfaction largely depends on the quality of digital services, system security, and the bank’s ability to adapt its services to the needs and characteristics of its customers. The findings of this study are expected to serve as a reference for the banking industry and future research related to the development of digital banking services.
Co-Authors Achmarul Fajar Moh Dimas Dwi Prima Rahman, Fadali Rifki Riyadi Siti Aisyah legenda Syindina Anansyah