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All Journal Socius: Social Sciences Research Journal Jurnal PUBLIQUE
Fitrianti, Deistiara
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Public Sector Human Resource Management for Enhancing Tourism Services in the Mount Bromo Tourism Area (A Case Study at the Tourism and Culture Office of Probolinggo Regency) Septiandika, Verto; Fitrianti, Deistiara
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18143640

Abstract

The tourism potential of the Mount Bromo Area is not yet optimally supported by the quality of public services, where the Tourism and Culture Office of Probolinggo Regency, as the leading sector, faces significant challenges in the human resource capacity of its apparatus. This study aims to analyze the implementation of Public Sector Human Resource Management to improve service quality at the destination using a qualitative case study approach through in-depth interviews with 10 key informants, field observations, and document studies, with data analyzed interactively and validated through source triangulation. The findings reveal that HRM practices remain fragmented and administrative, lacking strategic integration, while the analysis of the five dimensions of service quality (Tangibility, Reliability, Responsiveness, Assurance, Empathy) shows uneven performance, with Reliability and Responsiveness being the main weak points. Furthermore, the planning, competency development, and performance appraisal systems are not yet aligned with the contextual needs of managing a super-priority destination. Therefore, service improvement requires a holistic approach through specific recommendations, including the development of a Strategic Competency Map, the transformation of capacity-building programs toward continuous learning, and a revolution in the performance appraisal system by integrating Key Performance Indicators (KPIs) based on service outcomes and tourist satisfaction.
SUGARCANE AGRIBUSINESS PARTNERSHIP AND FOOD SECURITY: THE ROLE OF WONOLANGAN SUGAR FACTORY IN POLICY IMPLEMENTATION IN DRINGU VILLAGE, PROBOLINGGO REGENCY Fitrianti, Deistiara; Marwiyah, Siti; Maksin, Mastina
Jurnal PUBLIQUE Vol 7 No 1 (2026): May
Publisher : Universitas Islam Negeri Sunan Ampel

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/publique.2026.7.1.114-128

Abstract

Food security requires cross-sectoral engagement, including the role of industry in strengthening commodity-based agribusiness systems. This study aims to analyze the role of Wonolangan Sugar Factory in supporting the implementation of food security policy through partnerships with sugarcane farmers in Dringu Village, Probolinggo Regency. A qualitative approach with a descriptive design was employed, utilizing in-depth interviews, observation, and documentation as data collection techniques. Informants were selected purposively, including factory management, sugarcane farmers, and other relevant stakeholders. Data were analyzed using an interactive model involving data reduction, data display, and interpretation. The findings reveal that Wonolangan Sugar Factory plays a strategic role as a non-state actor in local food security policy implementation through the provision of production inputs, technical assistance, and guaranteed purchase of harvest outputs. The partnership generates both economic and institutional benefits for farmers while ensuring a stable supply of raw materials for the industry. This practice reflects a collaborative interaction between industry and farmers that contributes to strengthening the local food system. At the same time, several constraints remain evident, including limited farmer resources, price volatility, weak coordination among stakeholders, and external pressures such as climate variability and infrastructure limitations. These challenges indicate the need for strengthening partnership governance through capacity building, transparency in cooperation mechanisms, and more integrated institutional arrangements. This study contributes to the literature on collaborative policy implementation and provides empirical insights into the role of industrial actors in local food security systems.
Co-Authors Maksin, Mastina Siti Marwiyah Verto Septiandika, Verto