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All Journal Public Corner Priviet Social Sciences Journal
Fritiar, Inkha Hedian Dena
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Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Transformasi Digital Pelayanan Publik: Analisis Efektivitas Aplikasi SALAMAN di Disdukcapil Kota Bandung Fritiar, Inkha Hedian Dena
PUBLIC CORNER Vol 20 No 2 (2025): Public Corner
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Wiraraja, Sumenep

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24929/fisip.v20i2.4912

Abstract

Penelitian ini bertujuan untuk menganalsiis efektivitas transformasi digital pelayanan publik melalui aplikasi SALAMAN di Dinas Kependudukan dan Pencatatan Sipil Kota Bandung, di tengah tuntutan reformasi birokrasi, digitalisasi menjadi instrument krusial untuk menciptakan pelayanan yang cepat dan transparan. Metode penelitian yang digunakan adalah kualitatif deskriptif dengan pendekatan studi pustaka, dimana data bersumber dari dokumen resmi, regulasi dan laporan terkini. Hasil penelitian menunjukan bahwa aplikasi SALAMAN secara signifikan telah meningkatkan efisiensi waktu dan aksebilitas layanan kependudukan di Kota Bandung melalui pemangkasan prosesur birokrasi konvesional namun efektivitas tersebut masih terhambat oleh keterbatasan stabilitas infrastruktur server dan adanya disparitas literasi digital di kalangan masyarakat. Penelitian ini menyimpulkan bahwa meskipun inovasi ini telah memenuhi prinsip dasar E-Government optimalisasi berkelanjutan masih sangat diperlukan. Rekomendasi yang diajukan meliputi peningkatan kapasitas teknis sistem serta penyedian program pendampingan literasi digital yang inkkusif bagi seluruh lapisan masyarakat guna menjamin keberlanjutan kualitas pelayanan publik. Kata Kunci: Pelayanan Publik, Digitalisasi, SALAMAN, Kota Bandung, Administrasi Negara
Digital transformation in public service: Evaluating e-government implementation and fiscal performance at Samsat Pajajaran Bandung Fritiar, Inkha Hedian Dena
Priviet Social Sciences Journal Vol. 6 No. 3 (2026): March 2026
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v6i3.1487

Abstract

This study evaluates the implementation of e-government policies at Samsat Pajajaran, Bandung, focusing on fiscal performance and operational efficiency. Employing a qualitative case study design, data were gathered through in-depth interviews with purposively selected informants, including operational officers and taxpayers, as well as field observations and fiscal report analysis. The findings demonstrate that digitalization via the SIGNAL and e-Samsat platforms has successfully catalyzed local genuine revenue (PAD) growth, with a projected increase of IDR 250 billion by 2025. Operationally, service efficiency improved by 66.7%, reducing processing time from 45 to 15 minutes. However, the study identifies a significant digital divide affecting elderly taxpayers and technical latencies during peak hours. This research recommends a 50% increase in API server capacity to ensure socially inclusive governance.
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