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All Journal Jurnal Locus Penelitian dan Pengabdian Journal of Educational Management Research
Ruspitasari , Widi Dewi
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Aerospace Engineering Humanities Automotive Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Mathematics Social Sciences

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The Influence of Non-Physical Work Environment, Discipline, and Motivation on Teacher Performance in Deli Serdang Farida, Farida; Pradiani, Theresia; Ruspitasari , Widi Dewi
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 12 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i12.4650

Abstract

This study aims to examine the influence of the work environment and work discipline on teacher performance, with work motivation serving as a mediating variable at the Pelita Intelektual Foundation in Deli Serdang. A quantitative approach was applied, utilizing path analysis through Partial Least Squares Structural Equation Modelling (PLS-SEM). The study involved a total of 96 teachers as the research population, using total sampling. The results indicate that both the work environment and work discipline have a positive and significant effect on teacher performance, both directly and indirectly through work motivation as a mediating factor. Work motivation was found to strengthen the influence of the work environment and work discipline on performance outcomes. These findings underscore the importance of creating a supportive work environment, enforcing work discipline, and continuously fostering teacher motivation to enhance performance. It is recommended that the foundation place greater emphasis on these three factors as part of its sustainable human resource development strategy.
When Satisfaction Is Not Enough: The Mediating Role of Trust in Customer Loyalty within B2B Logistics Services Surakhman, Robby; Suryaputra, Ronald; Ruspitasari , Widi Dewi
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1884

Abstract

This study aims to examine the limitations of satisfaction-based loyalty models by investigating the fundamental role of trust in shaping customer loyalty within B2B service markets. Specifically, it assesses whether service quality and price perception remain effective drivers of customer loyalty in long-term, high-value business relationships. A quantitative research design was employed, with data collected from 66 strategic B2B customers and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that trust is the only variable with a direct and significant effect on customer loyalty, while service quality and price perception do not exhibit significant direct influences. Although price perception significantly affects customer satisfaction, satisfaction does not mediate the relationships between service quality, price perception, trust, and customer loyalty. These findings indicate that customer satisfaction functions primarily as an evaluative outcome rather than a mechanism that converts service performance into sustained loyalty. This study contributes theoretically by repositioning trust as the central relational governance mechanism underlying B2B customer loyalty and reconceptualizing satisfaction as a non-mediating construct. Managerially, the findings suggest that firms serving strategic B2B customers should prioritize trust-building, relational governance, and long-term relationship stability over short-term service or pricing optimization.
Co-Authors Farida Farida Surakhman, Robby Suryaputra, Ronald Theresia Pradiani