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All Journal Jurnal Penelitian Medan Agama
Muliani, Aninda
Universitas Islam Negeri Sumatera Utara
Religion Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Implementation of Multi Channel-Single Phase in The Queue Information System of Julok Publik Health Center Fazril, Fazril; Putri, Raissa Amanda; Muliani, Aninda
Jurnal Penelitian Medan Agama Vol 16, No 2 (2025): JULY-DECEMBER
Publisher : Universitas Islam Negeri Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58836/jpma.v16i2.27770

Abstract

Health services are closely related to queuing processes that directly affect service efficiency and patient comfort. At Julok Public Health Center, the queuing system is still conducted manually, resulting in long waiting times, overcrowding, and reduced service quality. This study aims to develop and implement a web-based queue information system using the Multi Channel–Single Phase model to improve the efficiency and quality of public health services. The research method applied is Research and Development (R&D) with a waterfall-based system development approach. The results indicate that the implemented system supports online registration, real-time queue monitoring, and queue data management, which contribute to reducing patient waiting time, improving service efficiency, and enhancing patient convenience. Therefore, the developed system provides a positive contribution to improving the quality of primary healthcare services.
Co-Authors Fazril, Fazril Raissa Amanda Putri