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All Journal Syntax Literate: Jurnal Ilmiah Indonesia
Kifli, Fahmi
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Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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The Influence of Perceived Green E-Wom on Brand Loyalty: the Mediating Role of Brand Trust Mardhatilah, Dina; Kifli, Fahmi
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i12.63214

Abstract

This study aims to examine the effect of perceived green e-WOM on social media on brand loyalty, with brand trust as a mediating variable among coffee consumers in Indonesia. The rising consumer awareness of sustainability has prompted coffee brands to adopt green marketing practices, which in turn influence consumer perceptions formed through e-WOM. Data were collected through an online survey involving 100 respondents from Indonesia's youth who actively interact with e-WOM. The findings show that e-WOM credibility significantly and positively affects brand trust, while e-WOM quality and quantity did not show significant effects. Furthermore, brand trust plays a crucial role in enhancing brand loyalty. This research provides insights into the importance of e-WOM credibility in building brand trust and loyalty, especially in the environmentally friendly product industry.
Co-Authors Mardhatilah, Dina