Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Insan Farmasi Indonesia
Paramitha, Rezky
Unknown Affiliation
Biochemistry, Genetics & Molecular Biology Chemistry Immunology & microbiology Medicine & Pharmacology Physics

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PERBEDAAN KUALITAS PELAYANAN PASIEN RAWAT JALAN BPJS DENGAN PASIEN UMUM DI RUMAHSAKIT JIWA SAMBANG LIHUM Paramitha, Rezky; Maulidie Alfiannor Saputera, Mochammad; Alexxander
Jurnal Insan Farmasi Indonesia Vol 8 No 2 (2025): Jurnal Insan Farmasi Indonesia
Publisher : Sekolah Tinggi Ilmu Kesehatan ISFI Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36387/99enyw06

Abstract

Pharmaceutical services are a crucial component in determining patient satisfaction levels at Sambang Lihum Psychiatric Hospital. This study aims to analyze differences in perceived service quality between outpatient participants of the Social Security Administration Agency (BPJS) and general (non-BPJS) patients. The research employed a cross-sectional design with an accidental sampling technique based on predetermined criteria, involving a total sample of 279 BPJS patients and 61 general patients. Data were analyzed using the Mann-Whitney test. The results showed a significant value (p = 0.002 < 0.05), indicating a meaningful difference in service quality between BPJS and general outpatient groups.  
Co-Authors Alexxander Mochammad Maulidie Alfiannor Saputera