Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Ilomata International Journal of Management Ilomata International Journal of Management
Apsari, Kartika Indah Yulia
Unknown Affiliation
Decision Sciences, Operations Research & Management Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Competence and Career Development Effects on Service Performance: Motivation Mediation in a Ditlantas BPKB Case Study Apsari, Kartika Indah Yulia; Anisah, Hastin Umi
Ilomata International Journal of Management Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v7i1.1929

Abstract

This study tests whether officers’ competence and career development improve service performance in the Vehicle Ownership Document (BPKB) unit of the South Kalimantan Regional Police and whether work motivation transmits these effects. Motivated by a documented paradox of high satisfaction scores alongside persistent queueing and responsiveness complaints, we specified a mediation model integrating Human Capital and Public Service Motivation perspectives. A cross-sectional census of 40 frontline officers was analyzed with PLS-SEM. The findings show that higher competence and clearer career development are associated with stronger motivation and better service performance, and that motivation mediates both relationships. The contribution lies in a policing-specific explanation of how capability and career signals translate into outcomes through motivation in a high-functioning yet complaint-prone service. Practical actions include targeted upskilling, mentoring, transparent promotion criteria, and routine feedback and recognition to sustain motivation, improve responsiveness, and shorten queues, thereby aligning resources with demand and strengthening public trust.
Competence and Career Development Effects on Service Performance: Motivation Mediation in a Ditlantas BPKB Case Study Apsari, Kartika Indah Yulia; Anisah, Hastin Umi
Ilomata International Journal of Management Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v7i1.1929

Abstract

This study tests whether officers’ competence and career development improve service performance in the Vehicle Ownership Document (BPKB) unit of the South Kalimantan Regional Police and whether work motivation transmits these effects. Motivated by a documented paradox of high satisfaction scores alongside persistent queueing and responsiveness complaints, we specified a mediation model integrating Human Capital and Public Service Motivation perspectives. A cross-sectional census of 40 frontline officers was analyzed with PLS-SEM. The findings show that higher competence and clearer career development are associated with stronger motivation and better service performance, and that motivation mediates both relationships. The contribution lies in a policing-specific explanation of how capability and career signals translate into outcomes through motivation in a high-functioning yet complaint-prone service. Practical actions include targeted upskilling, mentoring, transparent promotion criteria, and routine feedback and recognition to sustain motivation, improve responsiveness, and shorten queues, thereby aligning resources with demand and strengthening public trust.
Co-Authors