Tejo, Bryan Edward
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Makna Pelatihan Lintas Budaya bagi Expatriate: Sebuah Studi Fenomenologis di Asia Tenggara Muhonis, Daniel Ananda; Tejo, Bryan Edward; Prasetyoning Tyas, Ari Anggarani Winadi
Jurnal Ekonomika Dan Bisnis (JEBS) Vol. 6 No. 1 (2026): Januari - Februari
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jebs.v6i1.3947

Abstract

In the era of globalization, multinational companies increasingly rely on expatriate assignments to support the success of international business operations. However, differences in values, norms, and cross-cultural communication patterns often pose significant challenges that affect expatriates’ adaptation processes and job performance in host countries, making cross-cultural training an important strategy in international human resource management. This study aims to gain an in-depth understanding of how expatriates interpret their experiences of participating in cross-cultural training and how such training influences their adaptation processes and performance in international business environments. This study employs a qualitative approach with a phenomenological study design. The research subjects are expatriates working in multinational companies in Southeast Asia, particularly in Indonesia, Malaysia, and Singapore, selected through purposive sampling. Data were collected through in-depth interviews and analyzed using thematic analysis to identify patterns of meaning related to cross-cultural training experiences, adaptation processes, cross-cultural communication challenges, and perceptions of job performance. The findings indicate that cross-cultural training is perceived as an essential process that helps expatriates understand local values and norms, enhance cultural sensitivity, improve cross-cultural communication skills, and strengthen self-confidence in carrying out professional tasks. These findings confirm the strategic importance of cross-cultural training in supporting successful expatriate adaptation and improved performance, and therefore highlight the need for its systematic integration into international human resource management policies.