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All Journal Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Parlementer : Jurnal Studi Hukum Dan Administrasi Publik
Jeihan Mahendra Putra
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Law, Crime, Criminology & Criminal Justice Social Sciences

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Evaluasi Kebijakan Pelayanan Administrasi Terpadu Kecamatan (PATEN) Pada Kecamatan Sawangan Kota Depok Jeihan Mahendra Putra; Abdul Rahman
Parlementer : Jurnal Studi Hukum dan Administrasi Publik Vol. 2 No. 4 (2025): Desember : Parlementer : Jurnal Studi Hukum dan Administrasi Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/parlementer.v2i4.1415

Abstract

Local governments play a strategic role in public service delivery and are required to undertake rapid, systematic, and sustainable institutional and governance transformation. These demands arise in response to changes in the organizational environment, regulatory developments, and increasing public expectations regarding the quality, effectiveness, and accountability of public services. Improving the capacity of human resources, particularly those managing services and complaints, is a crucial factor in ensuring professional, adaptive, and technology-based services. However, issues with staff competency are still found in public service institutions that interact directly with the public, particularly at the sub-district level. In an effort to improve the quality of public administration services, the government established the Integrated Sub-district Administrative Services (PATEN) policy as stipulated in Minister of Home Affairs Regulation Number 4 of 2010. This study aims to analyze the implementation of the PATEN policy in Sawangan District, Depok City, using a qualitative approach and descriptive methods. The results indicate that the implementation of PATEN has generally been effective, marked by the fulfillment of substantive, administrative, and technical aspects, and supported by clear regulations. However, public complaint services have not been optimal due to technical constraints in the website-based complaint system.
Analisis Efisiensi Birokrasi dalam Administrasi Publik: Tinjauan Terhadap Proses Pengambilan Keputusan Din El Hakim Malik; Aji Nurmanto; Jeihan Mahendra Putra; Adha Agung Saputro
Eksekusi : Jurnal Ilmu Hukum dan Administrasi Negara Vol. 1 No. 3 (2023): Agustus : Jurnal Ilmu Hukum dan Administrasi Negara
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/eksekusi.v1i3.525

Abstract

Bureaucratic efficiency is a key factor in ensuring the delivery of quality public services that are responsive to community needs. The decision-making process has a strategic role in implementing government policies and managing public resources. Best practices from other countries, such as the application of integrated information technology, simplification of administrative procedures, and active involvement of the community, serve as inspiration in developing corrective measures. The implications of this research are the importance of structural reforms, investment in information technology, changes in organizational culture, and increasing community involvement in decision-making processes as steps to improve bureaucratic efficiency in public administration.
Co-Authors Abdul Rahman Adha Agung Saputro Aji Nurmanto Din El Hakim Malik