Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal ManBiz: Journal of Management and Business
Mahardika, Wayan Krishna Bintang
Unknown Affiliation
Religion Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Pelayanan dan Kepercayaan terhadap Kepuasan Nasabah pada LPD Desa Adat Sanding Tampaksiring Gianyar Mahardika, Wayan Krishna Bintang; Adriati, I Gst. Ayu Wirati
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of service quality and trust on customer satisfaction. The sample in this study is customers of LPD Desa Adat Sanding Tampaksiring Gianyar totaling 98 respondents. The data analysis techniques use validity test, reliability test, classical assumption test, multiple linear regression analysis, coefficient of determination test, F test, and t test. From the results of the study, it is obtained that service quality has a positive and significant effect on customer satisfaction, trust has a positive and significant effect on customer satisfaction, and service quality and trust have a significant effect on customer satisfaction. The magnitude of the influence of the independent variables on customer satisfaction is 60%. The suggestion that can be given by the researcher is that LPD Desa Adat Sanding Tampaksiring Gianyar should always supervise employees in providing services, so that employees try to be friendly in providing services, improve employee abilities in building customer trust by providing training to employees, and improve the quality of services.
Co-Authors Adriati, I Gst. Ayu Wirati