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All Journal Jurnal Keperawatan Muhammadiyah
Sari, Elina Puspita
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Health Professions Nursing

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Hubungan Komunikasi Terapeutik Perawat Dengan Tingkat Kepuasan Pasien Rawat Inap Rumah Sakit Islam Purwokerto Sari, Elina Puspita; Etlidawati
Jurnal Keperawatan Muhammadiyah Vol 10 No 4 (2025): JURNAL KEPERAWATAN MUHAMMADIYAH
Publisher : UNIVERSITAS MUHAMMADIYAH SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jkm.v10i4.27515

Abstract

Background: Hospitals are one of the subsystems of healthcare services that provide two main types of public services: healthcare and administrative services. Healthcare services include medical assistance, medical support services, medical rehabilitation, and nursing care. Effective communication techniques are essential in delivering these services, especially by nurses. Communication is the foundation of all human interaction. Objective: This study aims to examine the correlation between nurses' therapeutic communication and the level of satisfaction among inpatients at Rumah Sakit Islam Purwokerto. Methods: This research employed a cross-sectional design. A total of 89 inpatients who met the inclusion criteria were selected using proportional stratified random sampling.Data were collected using a questionnaire. Results: Spearman rank correlation analysis between therapeutic communication and patient satisfaction showed a correlation coefficient (r) of 0.333 with a significance level of p =0.001 (p 0.05). Conclusion: Based on the data analysis, it can be concluded that there is a significant correlation between nurses' therapeutic communication and inpatient satisfaction at Rumah Sakit Islam Purwokerto.
Co-Authors Etlidawati