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The Challenges of Implementing E-government in the Public Sector: A Case Study on The Gambia Juwara, Musa M; P Nyeleker, Kerkulah
Journal of Governance Innovation Vol. 7 No. 2 (2025): Volume 7 Nomor 2, September 2025
Publisher : Program Studi Ilmu Pemerintahan Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/jogiv.v7i2.7197

Abstract

In recent years, e-government has emerged in public sectors as a tool between governments and citizens for efficient service delivery and governance transparency. However, there are still challenges, especially in developing countries with limited human and financial resources. This study examines the challenges of implementing e-government in developing countries using The Gambia as a case, where e-government is still at its early stage of development. The research applied a qualitative case study approach and relied heavily on secondary data from journals, newspapers, reports from government agencies, etc. The data were analysed interactively using the NVivo 15 software, guided by the Challenges Framework of E-government Implementation theory developed by Odat. The findings of this study revealed that e-government enhances effective service delivery, improves transparency and accountability, reduces corruption, promotes inclusivity, and fosters citizens’ participation. However, with all these benefits, implementation still faces massive challenges such as (a) IT infrastructure with high skill shortage among government employees and citizens; (b) managerial issues, where there is limited internal collaboration with the relevant stakeholders; and (c) digital culture characterised by limited awareness, unequal internet accessibility and affordability, and with little confidence or trust in government services. This study will contribute to the existing academic knowledge on e-government implementation in developing countries and public service innovation in general.
Trends and Emerging Themes in Social Media Research within Digital Sociology: A Bibliometric Review (2014–2024) Juwara, Musa M; Fridayani, Helen Dian
ARISTO Vol 15 No 1 (2027): January : Forthcoming
Publisher : Universitas Muhammadiyah Ponorogo

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Abstract

As Information and Communications Technologies (ICTs) become increasingly relevant and advanced, resulting in the emergence of new subfields, this study presents a bibliometric analysis of digital sociology from 2014 to 2024, with a focus on social media research within the field of sociology. Given the growing influence of digital technologies on social institutions and interactions, this study seeks to examine emerging trends and themes. We utilised data from the Scopus database to examine 227 documents on digital sociology, including annual publication trends, leading countries, affiliations, journals, and authors. Additionally, it analysed the co-citation network by authors, journals, and keywords. The findings revealed a steady increase in publications with an annual average of approximately 10%. It identified major themes surrounding digital sociology, including digital identity, online activism and algorithms and data exposure. It highlights an inclination toward the ethical and societal consequences of digital engagement.  The study’s novelty lies within the intersection between digital sociology and social media research outcomes, which is specific and timely. The study offers a comprehensive understanding of digital sociology and its thematic developments over the past decade, laying the groundwork for future research by identifying gaps and areas of interest. However, limitations include a heavy reliance on a single database and English-language sources. Future studies could focus on the evolving dynamics of trends and themes, with broader regional engagement to widen discourse in digital sociology globally. Keywords: Social Media Online; Platforms Digital; Communication; Digital Sociology;