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All Journal West Science Business and Management Jurnal Ekonomi dan Kewirausahaan West Science
Rumbiak, Yensawai Engelina
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of Sustainability-Based Service Quality on the Satisfaction of Beach Visitors in Jayapura City Rumbiak, Yensawai Engelina; Numberi, Agustinus
West Science Business and Management Vol. 3 No. 04 (2025): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v3i04.2571

Abstract

The purpose of this study was to examine and determine the effect of sustainable service quality on visitor satisfaction at coastal tourist destinations in Jayapura City. The dimensions measured were tangible sustainability, sustainability practices, tangibility, reliability, responsiveness, assurance, and empathy. The study was conducted in Jayapura City. The research approach used was quantitative. Data collection used observation and questionnaire techniques (both direct and online). The respondents were visitors to coastal tourist destinations in Jayapura City. The data obtained were processed using multiple linear regression analysis tools. The results showed that the sustainability practices dimension significantly influenced visitor satisfaction at coastal tourist destinations in Jayapura City. Meanwhile, the tangible sustainability, tangibility, reliability, responsiveness, assurance, and empathy dimensions did not significantly influence visitor satisfaction at coastal tourist destinations in Jayapura City. The recommendations given to destination managers and local governments are 1) improving the quality of beach services by using environmentally friendly materials and providing trash bins as a form of waste management 2) improving the quality of services by providing standard safety equipment at beach tourism destinations 3) improving the quality of services by providing bathrooms that meet standards and good clean water quality, and 4) improving the quality of services from the aspect of human resources for beach tourism destination managers through “Sadar Wisata” socialization and other activities.
Studi Partisipasi Tenaga Kerja Perempuan Asli Papua Pada Sektor Informal Terhadap Peningkatan Kesejahteraan Keluarga di Kota Jayapura Tokoro, Mike; Rumbiak, Yensawai Engelina
Jurnal Ekonomi dan Kewirausahaan West Science Vol 3 No 04 (2025): Jurnal Ekonomi dan Kewirausahaan West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jekws.v3i04.3227

Abstract

Pertumbuhan toko swalayan, minimarket, ruko, dan pusat perbelanjaan di Kota Jayapura membuka peluang kerja bagi perempuan Orang Asli Papua (OAP) pada sektor informal, terutama sebagai kasir, pramuniaga, dan staf administrasi. Penelitian ini bertujuan menggambarkan partisipasi kerja perempuan OAP pada sektor informal (toko dan mall) serta dampaknya terhadap kesejahteraan keluarga, sekaligus mengidentifikasi faktor penghambat keberlanjutan partisipasi kerja. Penelitian menggunakan pendekatan kualitatif dengan lokasi di Abepura, Kota Jayapura. Data dikumpulkan melalui observasi, wawancara mendalam, kuesioner, dan kajian pustaka, kemudian dianalisis secara deskriptif. Hasil penelitian menunjukkan partisipasi kerja cenderung didominasi usia muda dan menurun pada usia lebih tua, terutama terkait beban pengasuhan anak, tanggung jawab domestik, serta dukungan keluarga yang terbatas. Keterampilan kerja dan pengalaman yang masih terbatas juga berimplikasi pada penempatan kerja pada posisi dengan tanggung jawab dan upah yang relatif lebih rendah, serta memengaruhi kepercayaan untuk menduduki posisi yang lebih strategis. Jumlah anak berperan kuat terhadap keberlanjutan partisipasi kerja karena meningkatnya beban pengasuhan dan keterbatasan fleksibilitas kerja. Temuan ini menegaskan perlunya penguatan pelatihan vokasi berbasis kebutuhan pasar kerja lokal, dukungan pengasuhan anak, serta kebijakan kerja fleksibel agar partisipasi kerja perempuan OAP dapat bertahan dan berkontribusi pada kesejahteraan keluarga.
Co-Authors Agustinus Numberi Tokoro, Mike