Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Teknik Industri Terintegrasi (JUTIN)
Trianda, Fajar
Unknown Affiliation
Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisa Defect pada Produk Back Cover Menggunakan Metode PDCA untuk Pengurangan Claim Customer di PT. XYZ Trianda, Fajar; Wiyatno, Tri Ngudi; Kustiwan, Susan
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 1 (2026): January
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i1.54360

Abstract

XYZ is a manufacturing company that produces television back cover components and is required to meet customer quality standards. However, in April, a defect rate of 7% was found, exceeding the company's tolerance limit of 5%, with the dominant type of defect being dirty defects. This situation has led to an increase in customer claims and has affected both quality costs and the company's reputation. This study aims to analyze the causes of dominant defects in back cover products and formulate corrective actions to reduce customer claims using the Plan Do Check Action (PDCA) method. The research method used is quantitative descriptive with data collection techniques through observation, interviews, and production data analysis. Analytical tools include check sheets, Pareto diagrams, fishbone diagrams, and 5W+1H analysis. Research results indicate that the implementation of PDCA is able to identify the root causes of defects and generate effective improvement proposals to reduce defect levels and continuously enhance product quality. 
Co-Authors Kustiwan, Susan Tri Ngudi Wiyatno