Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Teknik Industri Terintegrasi (JUTIN)
Alhasni, Muh Agil
Unknown Affiliation
Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Sistem Antrian pada Stasiun Pengisian Bahan Bakar Umum (Studi Kasus: SPBU Batui II) akinah, Nur irni Nahri; Titong, Fitri Sylvianti; Alhasni, Muh Agil
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 1 (2026): January
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i1.54743

Abstract

This study aims to analyze the queuing system at SPBU Batui II, located on Jalan Trans Sulawesi, Banggai Regency, focusing on motorcycle fuel service. The applied model is the Multiple Channel Queuing System (M/M/S), used to assess service efficiency based on 30-day observation data and customer perceptions collected through questionnaires. The observations revealed that the average service time is 3.89 minutes, with a facility utilization rate of 90.7%, indicating a near-saturation condition. A simulation with an additional service lane demonstrated a significant decrease in waiting time and the number of customers in the queue. The normality test showed that the service time data followed an approximately normal distribution, supporting the use of parametric statistical analysis. Additionally, over 90% of respondents reported satisfaction with the current service system. The study concludes that increasing the number of service lanes improves system efficiency and that the M/M/S model is effectively applicable to high-traffic fuel station queue management.
Co-Authors akinah, Nur irni Nahri Titong, Fitri Sylvianti