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All Journal Inventa: Journal of Science, Technology, and Innovation
Candra Milad Ridha Eislam
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Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Optimalisasi UI/UX Aplikasi KRL Access: Studi Redesain Berbasis Design Thinking untuk Peningkatan Usability Hanifah Murtafiatul Haq; Hanifah Murtafiatul HaqHanifah Murtafiatul Haq; Candra Milad Ridha Eislam; Muhammad Fikri Hilabi
Journal of Science, Technology, and Innovation Vol 1 No 2 (2025): December: Inventa: Journal of Science, Technology, and Innovation
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/d6tm9q15

Abstract

This study aims to improve the usability of the KRL Access application through a comprehensive redesign process grounded in the Design Thinking framework. The research employed a qualitative approach, focusing on user needs identified during interviews with active KRL commuters. Key issues regarding inefficient navigation, unclear icons, and limited visibility of essential features prompted the development of a streamlined interface with reorganized information hierarchy. A high-fidelity prototype was created to reflect these improvements, emphasizing clearer visual structure, reduced navigation depth, and faster access to scheduling information. Usability testing demonstrated notable improvements in user experience, particularly in task efficiency and perceived ease of use. Participants reported that the redesigned interface felt more modern, intuitive, and aligned with their expectations for rapid information retrieval. The findings indicate that incorporating user-centric design principles can significantly enhance the functionality and overall usability of public transportation applications. This research contributes practical insights into improving digital service platforms through iterative design and evaluation.
Co-Authors Hanifah Murtafiatul Haq Hanifah Murtafiatul HaqHanifah Murtafiatul Haq Muhammad Fikri Hilabi