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All Journal Jurnal Publikasi Ekonomi dan Akuntansi
St. Fauziah Anwar
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Persepsi Nasabah Terhadap Mekanisme Pelelangan Barang di PT.Gadai Syariah Solusi Makassar: Studi Kasus PT.Gadai Syariah Solusi Makassar St. Fauziah Anwar; Sirajuddin, Sirajuddin; Muslihati, Muslihati; Katman, Muhammad Nasri
Jurnal Publikasi Ekonomi dan Akuntansi Vol. 6 No. 1 (2026): Januari: Jurnal Publikasi Ekonomi dan Akuntansi
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jupea.v6i1.5364

Abstract

This study aims to analyze customer perceptions of the auction mechanism at Gadai Syariah Solusi Makassar. With the increasing number of customers involved in the auction process, it is important to understand how they perceive the effectiveness, transparency, and satisfaction with the service. The method used was qualitative research, collecting data from several customers at Gadai Syariah Solusi Makassar. The results indicate that the majority of customers are dissatisfied with the auction mechanism, but some understand and accept it during the auction process. Thus study is expected to provide recommendations for improving the effectiveness of pawnshop staff in providing customers with an understanding of the auction mechanism at Gadai Syariah Solusi Makassar, making it more user-friendly and transparent, thus increasing customer comfort and confidance in their transaction.
Co-Authors Katman, Muhammad Nasri Muslihati Sirajuddin Sirajuddin