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Patient Risks From Human Error in Medical Record Management Dhaja, Albertus; Purba, Lusy Kezia; Dewi, Maria Franciska K.; Fitriana, Nadila; Novitasari, Rika Ayu
Immortalis Journal of Interdisciplinary Studies Vol. 1 No. 1 (2025): July - September
Publisher : PT. Caesarindo Triloka Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/rtkmnm43

Abstract

This study investigates the risks faced by patients as a result of human errors committed by medical record officers in the context of Indonesian healthcare institutions. While previous research has explored the impact of administrative mistakes in medical recordkeeping, few have analyzed their legal and clinical consequences within a rapidly digitalizing healthcare system. This research addresses that gap by evaluating both the causes and effects of human error, particularly during the transition from manual to electronic medical records mandated by the Ministry of Health. Using a qualitative literature review method, this study synthesizes data from various international and national studies conducted between 2020 and 2025. The analysis reveals that human errors stem from individual factors such as fatigue and insufficient training, systemic factors like incomplete standard operating procedures and high workloads, and institutional issues involving poor supervision and punitive organizational culture. These errors not only jeopardize patient safety—leading to misdiagnosis, treatment delays, and privacy breaches—but also expose staff to legal and professional sanctions. The study contributes a novel perspective by integrating legal risk analysis with human factors in medical record management, emphasizing the urgent need for multidimensional policy reforms and continuous professional training to safeguard both patients and healthcare providers.
Analisis Strategi Pemasaran dalam Meningkatkan Daya Saing pada Usaha Stick Rayco Bunda di Kecamatan Lintau Buo Utara Kabupaten Tanah Datar Fitriana, Nadila; Zulhelmi, Zulhelmi
ARZUSIN Vol 6 No 2 (2026): APRIL
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i2.9530

Abstract

Although marketing strategies in micro, small, and medium enterprises (MSMEs) have received attention in various studies, studies that specifically discuss marketing strategies in improving the competitiveness of locally based snack food businesses in rural areas remain limited. This study aims to analyze marketing strategies in improving competitiveness at Stick Rayco Bunda Business in Lintau Buo Utara Subdistrict, Tanah Datar Regency. This study employed a qualitative approach with a field research design, involving three participants consisting of the business owner, an employee, and a consumer selected through purposive sampling. Data were collected through interviews, observation, and documentation, and were then analyzed using the Miles and Huberman model. The results showed that the marketing strategy implemented through the marketing mix (product, price, place, and promotion) was able to improve business competitiveness, particularly through product quality and competitive pricing. However, this study also found fluctuations in production and sales during the 2020–2024 period, an increase in the number of competitors, limited labor, and distribution that remained confined to the local market. These findings contribute to the development of marketing mix and MSME competitiveness theory while broadening understanding of marketing strategies in snack food businesses in rural areas. This study concludes that optimizing all elements of the marketing mix is important for improving business competitiveness. Therefore, MSME actors need to improve distribution, promotion, and resource management so that marketing strategies become more effective. The implications of this study include theoretical contributions to enriching the MSME marketing literature and practical contributions for business actors in designing more effective marketing strategies, while also opening opportunities for further research on digital marketing in MSMEs.