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All Journal Dinasti International Journal of Education Management and Social Science Eduvest - Journal of Universal Studies
Jacob Donald Tan
Universitas Pelita Harapan, Indonesia
Aerospace Engineering Computer Science & IT Education Health Professions Neuroscience Social Sciences

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Employee’s Satisfaction in Midewife Maternity Services in T Primary Health Care, Pekalongan, Central Java Naily Mei Rina Wati; Jacob Donald Tan
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i2.3776

Abstract

Midwives play a vital role in addressing issues related to pregnancy and breastfeeding, which also helps prevent postpartum depression. Low satisfaction among hospital midwives can lead to inadequate professional identity and employee turnover. The aim of this study was to determine the factors that influence midwives' job satisfaction in maternity services. The stages in this research include starting, selecting cases and informants, compiling instruments and protocols, entering the field, analyzing data, establishing proportions, summarizing the literature, concluding, implications, and recommendations for further research. In this study, the researcher used ten midwives as research informants. Data collection techniques used in this study include observation, interviews, field notes. Triangulation is used to help confirm research findings, reduce the shortcomings of a single method or source, provide greater insight, quickly detect and eliminate inconsistent data, and increase the validity and credibility of the research. The researcher concluded that there were ten latent variables from ten informants. Eight latent variables contributed to employee satisfaction. These factors include sense of dedication, family orientation towards relationships, synergistic teamwork, rational compensation, support for professional development, employee facilities, empathy for scarce resources, and serving patients with diverse demographics. In addition, two factors were identified as causes of employee dissatisfaction such as flood-prone facilities and work-life imbalance.
Investigating Dental Care Patient Satisfaction in DSC Dental Clinic: A Case Study Natalia Ika Wibisono; Jacob Donald Tan
Eduvest - Journal of Universal Studies Vol. 5 No. 6 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i6.51479

Abstract

Dental care plays a vital role in overall health, as poor oral health is linked to systemic diseases such as diabetes, cardiovascular issues, and malnutrition. In Indonesia, around 70% of the population experiences oral diseases, yet only 12% seek professional treatment, a figure significantly lower than the global average. This highlights the urgency of examining patient satisfaction in dental care. This study investigates patient satisfaction at DSC Dental Clinic in Surabaya, Indonesia, using a qualitative case study approach. Nine participants who received various dental treatments were interviewed through semi-structured methods and observed directly. The findings reveal that high clinical skills, clear communication, stringent infection control protocols, and a fair price-to-value perception contribute positively to patient satisfaction. However, inefficient administrative services negatively affect the patient experience. These insights can guide better collaboration between clinical and administrative staff to enhance the quality of dental care services. Furthermore, this research supports clinic management and policymakers in regulating private dental practices by ensuring strict hygiene standards, transparent pricing, and effective administrative procedures.
Co-Authors Naily Mei Rina Wati Natalia Ika Wibisono