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All Journal Dinasti International Journal of Education Management and Social Science Jurnal Sains Terapan Pariwisata
Cahyo Purnomo Loanata
Politeknik Pariwisata Bali, Indonesia
Humanities Education Library & Information Science Public Health Social Sciences Veterinary Other

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The Effect of Beauty Privilege on the Recruitment Process of Hotel Employees in Bali Cahyo Purnomo Loanata; I Gusti Agung Gede Witarsana; Made Uttari Pitanatri
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i3.3874

Abstract

The purpose of this research is to see how beauty privilege affects the hiring process in Bali's hospitality industry as the industry plays an important role in the regional economy and the selection of high-quality human resources is crucial to the quality of service provided. The research method is qualitative, using phenomenological study, descriptive analysis and interviews. The research involved interviews and literature study with hospitality professionals, including managers and human resource management staff. The results showed that while beauty privilege may be considered when selecting candidates for employment, especially for guest-facing jobs, factors such as attitude, ability and knowledge (ASK) remain the most important. Practitioners agree that if a candidate has the necessary abilities, physical appearance is not important. Also, while appearance may be beneficial, the main focus remains on abilities that support performance and fit the company culture. The emphasis on professional demeanor and technical ability demonstrates this. To reduce biases related to physical appearance in the hospitality industry, this research suggests that recruitment standards should be more fair and inclusive.
Workload Analysis of Employees in The Reservations Department at Hotel XYZ Cintya Prameswari; I Gusti Agung Gede Witarsana; Cahyo Purnomo Loanata
Jurnal Sains Terapan Pariwisata Vol. 11 No. 1 (2026): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v11i1.638

Abstract

This research seeks to evaluate the workload of employees in the Reservations Department at Hotel XYZ by reviewing working conditions, length of working hours, and the achievement of performance targets, as well as identifying the optimal number of staff required. A descriptive qualitative method was applied in this study. Data were gathered through in-depth interviews, direct observation, and document review to gain a comprehensive understanding of task allocation and the intensity of employee workload. The results indicate that employees experience a significantly heavy workload, particularly during peak seasons, leading to extended working hours and frequent overtime. Fluctuating operational demands and high performance expectations contribute to increased work pressure, potentially affecting productivity and service standards. Based on calculations using the Workload Analysis approach, staffing for the Reservation Manager and Supervisor positions is considered sufficient. However, there is a shortage of two Reservation Agents, which creates excessive responsibilities at the operational level. The analysis is based on 234 effective working days annually and a 40-hour workweek. After accounting for a 30% allowance for non-productive time, the effective working time is 28 hours or 1,680 minutes per week, forming the basis for staffing estimation. These findings emphasize the importance of adjusting workforce allocation, conducting periodic evaluations, offering time management training, and adopting automation systems to enhance operational efficiency. This study’s contribution lies in combining qualitative insights with quantitative workload measurement to support strategic human resource planning in hospitality settings affected by seasonal fluctuations.
Co-Authors Cintya Prameswari I Gusti Agung Gede Witarsana I Gusti Agung Gede Witarsana Made Uttari Pitanatri