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All Journal Jurnal Manajemen Pendidikan Dinasti International Journal of Education Management and Social Science
Dewi Ulfah Arini
Universitas Pamulang, Indonesia
Education

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The Effect of Communication and Commitment on Performance with Organizational Citizenship Behaviour (OCB) as an Intervening Variable Dewi Ulfah Arini
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i3.4068

Abstract

This study aims to analyse the effect of commitment and communication on employee performance, with Organizational Citizenship Behavior (OCB) acting as an intervening variable. A quantitative approach was employed, utilizing surveys and distributing questionnaires to 100 employees to gather data. Path analysis was applied to explore both the direct and indirect effects of commitment and communication on performance, as well as the mediating role of OCB. The analysis revealed reliability and validity scores for Commitment (0.806; 0.720), Communication (0.837; 0.606), OCB (0.907; 0.729), and Employee Performance (0.880; 0.627). The findings indicate that commitment and communication significantly enhance employee performance, with OCB playing a pivotal role in reinforcing this relationship. These results offer strategic guidance for organizations aiming to boost performance by fostering commitment, effective communication, and OCB in the workplace.
PENGARUH LAYANAN MINAT DAN BAKAT TERHADAP KUALITAS PELAYANAN DENGAN PRESTASI MAHASISWA SEBAGAI VARIABEL MEDIASI PADA PROGRAM STUDI TEKNIK INDUSTRI Wakhit Ahmad Fahrudin; Khairunnisa Khairunnisa; Dewi Ulfah Arini
Jurnal Manajemen Pendidikan Vol. 11 No. 4 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i4.3297

Abstract

Objective: This study examines the effect of interest and talent development services on service quality, with student achievement as a mediating variable in the Industrial Engineering Study Program at Universitas Pamulang. Methods: A quantitative causal survey involved 280 active students selected from a population of 2,920 students. Data were collected using a five-point Likert-scale questionnaire measuring interest and talent development services, student achievement, and SERVQUAL-based service quality. The data were analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS 4. Results: Interest and talent development services positively affected student achievement (β = 0.763; p < 0.001) and service quality (β = 0.434; p < 0.001). Student achievement also positively affected service quality (β = 0.509; p < 0.001) and partially mediated the relationship between interest and talent development services and service quality (β = 0.389; p < 0.001). The model explained 58.2% of the variance in student achievement and 78.4% of the variance in service quality. Novelty: This study integrates interest and talent development services, student achievement, and service quality within one structural model, highlighting the importance of improving service processes while creating opportunities for students to achieve.
Co-Authors Khairunnisa Khairunnisa Wakhit Ahmad Fahrudin