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All Journal Dinasti International Journal of Education Management and Social Science
Nunung Ayu Sofiati
Universitas Indonesia Membangun, Jakarta, Indonesia
Education

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The Influence of Work Discipline and Incentives on Employee Performance at PT YXZ Tex Manoakh Nenobais; Nunung Ayu Sofiati; Gurawan Dayona Ismail; Yoyo Sudaryo; Ade Salman Alfarisi; Irving Ignatius Paul Luntungan; Riyandi Nur Sumawidjaya
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 5 (2025): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i5.5097

Abstract

Performance is the result of work achieved by each employee that contributes positively to the company. This study aims to analyze the influence of work discipline and incentives on employee performance at PT XYZ Tex using structured modeling analysis (SEM) techniques. The descriptive study results from 120 employees who were the research sample indicate that Work Discipline, which includes compliance, attendance, and honesty, has been well established. Incentives, which include the process of providing incentives based on groups and the process of providing incentives based on individuals, have been implemented well by the company. Similarly, Employee Performance, which includes work quality, work quantity, task execution, and responsibility, has been well established. The results of the confirmatory study indicate a significant influence of the Work Discipline variable on Employee Performance with a partial influence of 11.5%. Furthermore, there is a significant influence of the Incentive variable on Employee Performance with a partial influence of 24.8%. Together, Work Discipline and Incentives have a significant influence on Employee Performance with a total influence of 60.2%. These findings highlight the importance of employees having work discipline and company strategies in providing incentives in order to improve employee performance.
Analysis of E-Service Quality and Customer Satisfaction on Banking Image: A Survey of Bank XYZ Customers Agung Mohamad Hikmah; Nunung Ayu Sofiati; Mochammad Mukti Ali; Yoyo Sudaryo; Ade Salman Alfarisi; Irving Ignatius Paul Luntungan; Riyandi Nur Sumawidjaya
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5196

Abstract

Sharia banks are financial institutions that conduct business activities based on Islamic sharia principles, such as fairness, transparency, and prohibition of riba (interest), gharar (uncertainty), and maisir (speculation). Unlike conventional banks, Islamic banks do not apply an interest system but instead use profit-sharing, buying and selling, and leasing schemes in accordance with the provisions of fiqh muamalah. This study aims to determine the effect of E-Service Quality on Customer Satisfaction and its impact on Banking Image at Bank XYZ. This study uses a quantitative method with descriptive and verificative approaches. Data analysis techniques use Structural Equation Modeling (SEM) with the Maximum Likelihood estimation method using the SPSS LISREL 8.80 program. The results of the study indicate that E-Service Quality, Customer Satisfaction, and Image have been implemented effectively. E-Service Quality has a significant impact on Customer Satisfaction at Bank XYZ, accounting for 62.4%. E-Service Quality has an impact on Banking Image at Bank XYZ, accounting for 6.4%. Customer Satisfaction influences Banking Image at Bank XYZ by 48.1%. E-Service Quality significantly influences Customer Satisfaction, which in turn affects Banking Image at Bank XYZ with a simultaneous influence of 82.1%.
Co-Authors Ade Salman Alfarisi Agung Mohamad Hikmah Gurawan Dayona Ismail Irving Ignatius Paul Luntungan Manoakh Nenobais Mochammad Mukti Ali Riyandi Nur Sumawidjaya Yoyo Sudaryo