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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science
Arini Hidayah
Universitas Muhammadiyah Purwokerto, Purwokerto, Indonesia
Economics, Econometrics & Finance Education

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The Influence of Product Quality and Word of Mouth on Repurchase Intention with Purchase Decision as a Mediating Variable in the Use of Online Transportation Asmarani Pandabandjal; Arini Hidayah; Wida Purwidianti; Irawan Randikaparsa
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5255

Abstract

This study aims to analyze the influence of product quality and word of mouth on repurchase intention, with purchase decision as a mediating variable among users of Gojek services. This research adopts a quantitative approach through a survey of active Gojek users. The population in this study consists of all Gojek service users in Indonesia. The sample was determined using the Lemeshow formula, resulting in a total of 200 respondents. Data were analyzed using the Structural Equation Modeling (SEM) method. The results indicate that product quality and word of mouth have a positive effect on purchase decision and repurchase intention. Furthermore, purchase decision significantly mediates the relationship between product quality and word of mouth on repurchase intention. These findings highlight the importance of improving service quality and encouraging positive word of mouth to build
Pengaruh Lingkungan Kerja, Motivasi Kerja, dan Work Life Balance terhadap Kepuasan Kerja Perawat RSU Dadi Keluarga Purwokerto Iga Ratri Pramudita; Purnadi Purnadi; Akhmad Darmawan; Arini Hidayah
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7601

Abstract

Penelitian terdahulu umumnya mengkaji kepuasan kerja perawat secara terpisah melalui faktor lingkungan dan motivasi kerja atau melalui perspektif work-life balance. Namun, masih terbatas penelitian yang mengintegrasikan variabel ketiga tersebut secara simultan, khususnya pada konteks rumah sakit swasta tipe C di Indonesia. Penelitian ini bertujuan menganalisis pengaruh lingkungan kerja, motivasi kerja, dan work-life balance terhadap kepuasan kerja perawat RSU Dadi Keluarga Purwokerto. Menggunakan pendekatan kuantitatif dengan survei terhadap 114 perawat, hasil penelitian menunjukkan bahwa variabel ketiga memberikan kontribusi positif terhadap kepuasan kerja, dengan work-life balance sebagai faktor yang paling dominan. Secara teoritis, penelitian ini memperluas penerapan Teori Pertukaran Sosial dengan menunjukkan bahwa dukungan organisasi, baik yang bersifat struktural maupun psikososial, memperkuat hubungan timbal balik yang meningkatkan kepuasan kerja perawat. Secara praktis, temuan ini menekankan pentingnya retensi SDM yang terintegrasi melalui perbaikan fasilitas kerja, kinerja pengakuan sistem, serta kebijakan penjadwalan yang lebih fleksibel. Penelitian ini menawarkan model integratif kepuasan kerja perawat di rumah sakit swasta dan memberikan kerangka penjelasan yang lebih komprehensif dibandingkan penelitian sebelumnya.
Co-Authors Akhmad Darmawan Asmarani Pandabandjal Iga Ratri Pramudita Purnadi Purnadi Randikaparsa, Irawan Wida Purwidianti