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All Journal Journal Of World Science Return : Study of Management, Economic and Bussines
Dewi Haryani Susilastuti
Universitas Gadjah Mada, Indonesia
Computer Science & IT Economics, Econometrics & Finance Engineering Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

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Learning Organization Practices in The Development of Public Service Innovation (Case Study of E-Id Card and Birth Certificate Services at The Bantul Regency Population and Civil Registration Office) Purnomo Purnomo; Puguh Prasetya Utomo; Dewi Haryani Susilastuti
Return : Study of Management, Economic and Bussines Vol. 4 No. 9 (2025): Return: Study of Management, Economic and Business
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v4i9.405

Abstract

This research reveals empirical practices of learning organizations in developing service innovations through a case study approach. The study examines learning organization practices implemented by the Population and Civil Registration Office of Bantul Regency, particularly in developing Identity Card (ID) and Birth Certificate services. The Bantul Population and Civil Registration Office prioritizes service convenience and speed aspects in developing ID and Birth Certificate service innovations. The development of ID service innovations at the Bantul Population Office was significantly influenced by substantial public demands for services, while Birth Certificate services did not generate such large demands from the community. The crisis (COVID-19 pandemic) that occurred from 2020 to 2022 impacted ID and Birth Certificate services, making the Population Office more intensively innovate in developing these services. After the crisis ended, innovations developed during the crisis were maintained and continued, with only the application usage aspect in ID services being further developed. The development of service innovations for both IDs and Birth Certificates in normal and crisis situations at the Bantul Population Office demonstrates the role of learning organizational practices. The organization's ability to understand each population service regulation impacts organizational flexibility in providing services, strengthening collaborative spirit both among employees and between teams/groups. Work designed for mutual learning through organizational support provides discussion spaces for employees and opportunities to gain knowledge outside the organizational environment. Improvements in ID and Birth Certificate services are also significantly influenced by employee empowerment through involvement of all employees in decision-making processes.
The Maatschap Paradox: Unpacking the Determinants of Slow Innovation Adoption among Indonesian Notaries Rosita Yuwanasari; Pande Made Kutanegara; Dewi Haryani Susilastuti; Ninik Darmini
Journal of World Science Vol. 4 No. 10 (2025): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v4i10.1533

Abstract

The dominant practice of independent notaries in Indonesia is systematically vulnerable, causing service disruptions and losses for clients when a notary is unable to perform their duties. Although a superior alternative model, namely civil partnerships (maatschap), has a legal basis, its adoption rate is very low. This failure to innovate creates a market gap that is exploited by illegal actors and erodes public trust. Therefore, through a qualitative approach with a multi-site case study design, this article aims to uncover the root causes of this paradox and formulate policy recommendations to encourage professional transformation. The overall results of the study show that strong resistance to the adoption of maatschap is caused by a complex interaction between high-risk perceptions (especially loss of autonomy), a significant deficit of trust among peers, and the pressure of individualistic professional cultural norms. Four main determinants were identified as barriers: (1) ambiguous and unsupportive regulations, creating legal uncertainty; (2) low capacity for collaboration due to difficulties in building trust and a shared vision; (3) the complexity of technology management and integration; and (4) the failure of the socialisation process in building legitimacy and instilling new norms within the professional community.
Co-Authors Ninik Darmini Pande Made Kutanegara Puguh Prasetya Utomo Purnomo Purnomo Rosita Yuwanasari