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All Journal Jurnal Ekonomi Manajemen Sistem Informasi BIOS: Jurnal Informatika dan Sains
Dedi Trisnawarman
Universitas Tarumanagara, Jakarta, Indonesia
Computer Science & IT Economics, Econometrics & Finance

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Design and Development of the HelpDesk Application for the Faculty of Information Technology, Tarumanagara University (FTI UNTAR) using the Agile Scrum Methodology Alvin Nicolas Gunadi; Dedi Trisnawarman; Manatap Dolok Lauro
BIOS: Jurnal Informatika dan Sains Vol. 2 No. 02 (2024): BIOS: Jurnal Informatika dan Sains, October 2024
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

At the Faculty of Information Technology, there is currently no structured division of tasks, so the task management process is carried out manually through the WhatsApp application. This causes difficulties in monitoring and completing tasks efficiently, and has the potential to cause confusion and delays. Therefore, a system is needed that can manage tasks and tickets effectively. The general theory discussed in this text covers the basic concepts and principles underlying the research topic, including relevant theories in the chosen field of study as well as methodological approaches. Websites play an important role in presenting interactive web pages for various purposes such as information dissemination, online transactions, communication, entertainment, and education. Websites can be static or dynamic, built using technologies such as HTML, CSS, and JavaScript. Systematic helpdesk management helps in resolving user issues efficiently through automated processes and structured communication channels. The Agile Scrum method is applied for agile development in designing a web-based ticketing helpdesk system, focusing on incremental delivery of value through user stories, product backlog management, sprints, and user acceptance testing. Use case scenarios, activity diagrams, and sequence diagrams are used for clear system visualization and documentation, ensuring efficient system development to meet user needs.
Menyusun Sistem Informasi untuk Analisis Pertimbangan Preferensi dan Efisiensi Sistem Pembayaran QRIS, Debit, dan Tunai di Masyarakat Rafael Christoper Suhandi; Dedi Trisnawarman; Agus Budiyantara
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.7118

Abstract

Penelitian ini bertujuan untuk menganalisis persepsi pengguna terhadap sistem pembayaran digital di Indonesia, khususnya QRIS, dengan menggabungkan metode analisis sentimen dan klasterisasi. Model hybrid yang digunakan mengombinasikan algoritma Naïve Bayes untuk menganalisis opini publik dari platform Reddit dan algoritma K-Means Clustering untuk mengelompokkan responden survei berdasarkan kesamaan persepsi. Data penelitian diperoleh dari dua sumber, yaitu data sekunder berupa komentar media sosial dan data primer dari survei pengguna. Hasil analisis sentimen menunjukkan mayoritas opini publik bersifat netral hingga positif terhadap penggunaan QRIS. Integrasi hasil sentimen dengan data survei menghasilkan dataset gabungan yang lebih komprehensif dalam menggambarkan perilaku dan pandangan pengguna. Proses klasterisasi menghasilkan tiga kelompok utama pengguna, yaitu pengguna baru yang masih ragu, pengguna adaptif, dan pengguna aktif dengan tingkat kepuasan tinggi. Hasil penelitian menunjukkan bahwa pendekatan hybrid Naïve Bayes dan K-Means efektif untuk mengungkap pola persepsi pengguna serta menunjukkan bahwa penerimaan masyarakat terhadap sistem pembayaran digital QRIS tergolong tinggi.
Co-Authors Agus Budiyantara Alvin Nicolas Gunadi Manatap Dolok Lauro Rafael Christoper Suhandi