Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal IKRA-ITH EKONOMIKA Jurnal Manajemen, Bisnis dan Kewirausahaan
Ondo Salverius Sipayung
Politeknik Negeri Medan
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
A, Literature Literature Review Penggunaan Warehouse Management System (WMS) terhadap Akurasi Order Picking di Gudang Shrimeta Oktavia Rhomazani; Silviah Silviah; Ondo Salverius Sipayung; Andreas Panjaitan
Jurnal Manajemen, Bisnis dan Kewirausahaan Vol. 5 No. 3 (2025): Desember : Jurnal Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jumbiku.v5i3.6165

Abstract

The objective of this research is to systematically explore the influence of the Warehouse Management System (WMS) on the accuracy of order picking within warehouses by utilizing a Systematic Literature Review (SLR) approach. A total of 24 research articles, both national and international, were examined using thematic synthesis and data. The results reveal that the adoption of WMS significantly boosts operational efficiency and improves accuracy in order picking by integrating technologies such as the Internet of Things (IoT), Radio Frequency Identification (RFID), and Artificial Intelligence (AI), which together are effective in lowering human error by as much as 98%. Nonetheless, the success of WMS implementation primarily relies on how prepared the organization is, the skills of its workforce, managerial backing, and having sufficient digital infrastructure. This review also points out an empirical gap in research within Indonesia, where many existing studies remain descriptive and have not yet quantified the direct correlation between WMS usage and warehouse accuracy performance. This study makes both theoretical and practical contributions to the advancement of competitive smart warehouse models and serves as a vital reference for upcoming research and the formulation of digital logistics policies.
Pengaruh Kualitas Pelayanan dan Penggunaan Aplikasi Tring terhadap Kepuasan Nasabah pada Pegadaian UPC Simalingkar Medan Ondo Salverius Sipayung; Jenny Sari Br. Tarigan; Nursiah Nursiah; Irwan M. Harahap
IKRAITH-EKONOMIKA Vol. 9 No. 3 (2026): IKRAITH-EKONOMIKA Vol 9 No 3 November 2026
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Transformasi digital mendorong PT Pegadaian meluncurkan platform Tring guna menyederhanakan akses transaksi finansial bagi para nasabah, kendati sebagian pemanfaat jasa di UPC Simalingkar Medan masih cenderung bertransaksi langsung secara konvensional, sehingga mutu interaksi layanan serta adopsi kanal digital menjadi determinan penting dalam mengukur kepuasan pelanggan. Penelitian kuantitatif ini bertujuan mengevaluasi signifikansi pengaruh kualitas pelayanan serta implementasi platform Tring terhadap kepuasan nasabah dengan menghimpun data primer melalui angket kepada 87 responden berpengalaman, yang kemudian diproses via SPSS menggunakan uji instrumen, evaluasi asumsi klasik, estimasi regresi linier berganda, uji hipotesis (t dan F), serta pengukuran koefisien determinasi. Hasil olah data membuktikan bahwa kualitas pelayanan (β = 0,503; p < 0,001) maupun pemanfaatan aplikasi Tring (β = 0,380; p < 0,001) secara terpisah memberikan kontribusi positif dan signifikan terhadap kepuasan konsumen, serta terbukti berpengaruh nyata secara serempak (F = 70,102; p < 0,001) dengan kualitas pelayanan sebagai variabel paling dominan. Selain itu, nilai Adjusted R Square sebesar 0,616 mengonfirmasi bahwa 61,6% ragam kepuasan nasabah berhasil diterangkan oleh kombinasi kedua variabel bebas tersebut, sedangkan proporsi sisa sebesar 38,4% dipengaruhi oleh faktor-faktor residual lain di luar model pengujian ini.
Co-Authors Andreas Panjaitan Irwan M. Harahap Jenny Sari Br. Tarigan Nursiah Shrimeta Oktavia Rhomazani Silviah Silviah