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All Journal Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) Jurnal Manajemen, Bisnis dan Kewirausahaan
Muhammad Syukri
Universitas Sanz Magnatya Palembang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Pelayanan Jasa Keagenan dalam Menunjang Kelancaran Clearance in dan Clearance Out di PT. Karya Lautan Sriwijaya Syafriyansyah Syafriyansyah; Miko Dwi Agostian; Muhammad Syukri
Jurnal Manajemen, Bisnis dan Kewirausahaan Vol. 5 No. 3 (2025): Desember : Jurnal Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jumbiku.v5i3.6212

Abstract

This research aims to examine agency services in supporting the smooth clearance in and clearance out process at PT Karya Lautan Sriwijaya Palembang. The research method used is a descriptive qualitative approach with data collection techniques through observation, interviews, and literature studies. The results of the study show that ship agency services have been carried out in accordance with applicable procedures, including the management of ship documents and coordination with related agencies such as KSOP and KKP. In addition, ship agents also play a role in ensuring the smooth administration of ship arrivals and departures, including the fulfillment of shipping safety and health requirements. However, the study found several obstacles that hinder service optimization, such as delays in signing documents, limited dock availability, network disruptions in digital systems, and delays in cargo readiness from related parties. The non-uniform communication factor between agencies is also a challenge. Overall, agency services at PT Karya Lautan Sriwijaya have been running quite effectively, but there is still a need to improve cross-agency coordination, accelerate bureaucratic processes, and optimize supporting infrastructure to improve service quality in a sustainable manner.
Kinerja TKBM PT. Primer Koperasi TKBM Dalam Kegiatan Bongkar Muat Pada Pelabuhan Tanjung Priok Cabang Palembang (PTP) Maylan Nico Muhammad; Muhammad Syukri; Geeta Fedriani
Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) Vol 6 No 1 (2026): Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) - Maret 2026 (INP RESS)
Publisher : Sekolah Tinggi Ekonomi dan Bisnis Syariah (STEBIS) Indo Global Mandiri Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36908/jimpa.v6i1.848

Abstract

Penelitian ini bertujuan untuk mengevaluasi kinerja Tenaga Kerja Bongkar Muat (TKBM) dalam kegiatan bongkar muat oleh PT. Pelabuhan Tanjung Priok Palembang, khususnya pada aktivitas stuffing. Kinerja TKBM menjadi faktor penting dalam menentukan efisiensi operasional pelabuhan, terutama dalam mempercepat proses perpindahan barang. Metode yang digunakan dalam penelitian ini adalah kuantitatif deskriptif dengan teknik pengumpulan data melalui kuesioner dan observasi lapangan. Berdasarkan hasil penyebaran angket kepada 20 responden, diperoleh total skor kinerja sebesar 720 yang menunjukkan kategori “sangat baik”. Indikator yang dinilai meliputi kualitas kerja, kuantitas kerja, pelaksanaan tugas, dan tanggung jawab. Selain itu, pelaksanaan kegiatan stuffing telah mengikuti prosedur yang ditetapkan, mulai dari persiapan hingga dokumentasi akhir. Meski secara umum kegiatan berjalan lancar, masih ditemukan beberapa kendala seperti kurangnya pengawasan, kerusakan alat, dan keterlambatan kerja. Hasil penelitian ini diharapkan dapat menjadi acuan untuk peningkatan kualitas dan efisiensi kerja TKBM di pelabuhan.
Co-Authors Geeta Fedriani Maylan Nico Muhammad Miko Dwi Agostian Syafriyansyah Syafriyansyah