Elvan Putra Pratama Ramanovanda
Politeknik Negeri Jakarta

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Analisis Usability pada Prototipe Self-Service Kiosk untuk Transformasi Digital Industri Percetakan Elvan Putra Pratama Ramanovanda; Yoga Putra Pratama
Jurnal Teknik Informatika dan Teknologi Informasi Vol. 5 No. 2 (2025): Agustus: Jurnal Teknik Informatika dan Teknologi Informasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jutiti.v5i2.5565

Abstract

The printing industry is undergoing a significant digital transformation to overcome traditional operational challenges. Conventional printing services often face problems such as long customer queues, miscommunication regarding technical specifications, and high dependency on staff, leading to operational inefficiencies. To address these issues, a self-service kiosk prototype was designed using the Design Thinking method, aimed at automating and simplifying the ordering process. This study conducts a usability analysis of the kiosk prototype to evaluate its effectiveness, efficiency, and user satisfaction. The method used is Usability Testing, employing performance measurement techniques to assess effectiveness and efficiency, and the Questionnaire for User Interface Satisfaction (QUIS) to evaluate user satisfaction. The results of the Usability Testing indicate that the self-service kiosk prototype achieves a high level of effectiveness and efficiency, meeting the established standards. Furthermore, the analysis of user satisfaction through the QUIS questionnaire shows an optimal outcome, suggesting that the designed interface is well-received by users.
Designing an On-Demand Printing Service Platform: Validating a User-Centered Interface to Empower MSMEs in the Instant Economy Era Elvan Putra Pratama Ramanovanda; Yoga Putra Pratama
Proceeding of the International Conference on Mathematical Sciences, Natural Sciences, and Computing Vol. 2 No. 1 (2025): June: Proceeding of the International Conference on Mathematical Sciences, Natu
Publisher : Asosiasi Riset Ilmu Matematika dan Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/icmsnsc.v2i1.40

Abstract

The on-demand economy has transformed consumer expectations, demanding fast, transparent, and efficient services. However, the MSME printing sector in Indonesia is often still hampered by manual processes that cannot meet these demands. This research aims to design and validate an on-demand printing service platform interface that acts as a digital bridge between customer demand and MSME production capacity. Using a User-Centered Design (UCD) methodology, a high-fidelity interactive prototype was designed and validated through usability testing with 20 respondents. The test results demonstrated excellent usability, with an average task completion rate of 93%, an overall relative efficiency of 91.4%, and a user satisfaction score of 88%. These results validate that the platform design focusing on instant ordering flows, real-time price calculation, and a job management dashboard for service providers successfully creates an effective and satisfying user experience. The implication of this research is a validated platform model that can serve as a catalyst for printing MSMEs to adapt to the on-demand economy, increase their competitiveness, and participate in the broader digital ecosystem.