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All Journal IKRA-ITH ABDIMAS Jurnal Penelitian Pendidikan Indonesia
Yusuf Rombe M. Allo
Universitas Kristen Indonesia
Computer Science & IT Other

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Effect of service quality on students satisfaction in private universities Yusuf Rombe M. Allo; Melinda Malau
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 11 No. 2 (2025): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020255613

Abstract

This study aimed to determine the effect of service, reliability, responsiveness, empathy, assurance, and tangibles in increasing student satisfaction at private universities in the LLDikti-3 region. The data collection method employed a qualitative approach, involving the use of questionnaires to gather responses. Qualitative data was transformed into quantitative data using a Likert scale. In this study, data collection was carried out directly from the number of students at the Universitas Kristen Indonesia. Universitas Sahid and Universitas Tarumanegara.  The methods were used: Library Reseatch and. Field Research: This method conducts research by conducting direct surveys to be object to be studied of three private universities in the LLDIKTI-3 region. The data analysis technique in this research is multiple linear regression analysis, where this analysis is used to determine how much influence the change in a variable jas on other variables. In this study where the independent variables are reliability, responsiveness, empathy, assurance, and tangible, and the dependent variable.  The results of the study stated that the quality of service provided by the three private universities in the LLDIKTI-3 region has a significant influence on student satisfaction. Dimensions of service quality play an important role in shaping student perceptions of university services.
Financial Health and Sexual Reproductive Health For Premarital Couples at Javanese Christian Church Yusuf Rombe M. Allo; Abitmer Gultom; Melinda Malau; Delvia Sari Lim
IKRA-ITH ABDIMAS Vol. 9 No. 3 (2025): Jurnal IKRAITH-ABDIMAS Vol 9 No 3 November 2025
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37817/ikra-ithabdimas.v9i3.5640

Abstract

This Community Service activity aims to increase community understanding, especiallyamong premarital teenage and adult couples, about the importance of sexual reproductiveeducation and financial management for premarital couples at the Javanese ChristianChurch Jatiluhur Congregation, Jakasampurna, Bekasi, West Java. The program focuseson delivering accurate and comprehensive information regarding reproductive health,biological and psychological changes, the prevention of sexually transmitted diseases, aswell as the importance of maintaining healthy and responsible sexual behavior, along withgood family financial management, which is a crucial foundation for young couplesplanning to get married. It is essential to discuss financial planning before marriage,including aspects such as budgeting, debt management, shared financial goals, andemergency fund preparation. With a deep understanding of financial management, couplescan build a financially stable home life. Themethods used in this activity include interactivecounseling, discussion, and question-and-answer sessions, to ensure that participants gainapplicable and relevant insights for their daily lives, both in terms of sexual reproductivehealth and good and sustainable financial management. The program showed an increasein participants' understanding of the importance of sexual reproductive education and theability to make informed decisions related to reproductive health and responsible financialmanagement sustainably. It is recommended to expand this kind of program to otherchurches as an effort to support the success of marriage holistically. Community Servicehas been carried out at the Central Javanese Christian Church Building, JatiluhurCongregation, Bekasi, West Java.Keywords: financial, pre-marriage, health, reproduction, sexual.
Co-Authors Abitmer Gultom Delvia Sari Lim Melinda Malau