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All Journal Jurnal Informatika Global Journal of Computer Science Application and Engineering
Friyani, Yeti
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

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Improving Operational Efficiency and Customer Service through a Web-Based Restaurant Management Information System Friyani, Yeti
Journal of Computer Science Application and Engineering (JOSAPEN) Vol. 4 No. 1 (2026): JOSAPEN - January
Publisher : PT. Lentera Ilmu Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70356/josapen.v4i1.89

Abstract

The restaurant industry faces increasing pressure to improve operational efficiency and deliver high quality customer service in a competitive and fast paced environment. This study aims to design and implement a web-based Restaurant Management Information System (RMIS) to address common operational challenges, including order processing delays, inventory inaccuracies, and fragmented service workflows. The system was developed using an Agile approach to ensure flexibility and alignment with user requirements. Data were collected through observation, interviews, and literature review, while system evaluation was conducted through functional testing and user feedback. The results indicate that the RMIS significantly improves order processing efficiency, enhances coordination between staff, and increases customer satisfaction through faster service and real time order tracking. These findings demonstrate that a web based RMIS is an effective solution for supporting efficient restaurant operations and improving overall service quality.
Sistem Informasi Manajemen Restoran Berbasis Web pada Amazy Resto Palembang Friyani, Yeti; Sanmorino, Ahmad; Yulianti, Evi
Jurnal Ilmiah Informatika Global Vol. 17 No. 01 (2026): April 2026
Publisher : UNIVERSITAS INDO GLOBAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jiig.v17i01.7029

Abstract

Amazy Resto Palembang merupakan salah satu restoran cepat saji yang berlokasi di Kota Palembang dan bergerak di bidang penyediaan makanan olahan ayam. Dalam kegiatan operasionalnya, Amazy Resto masih menggunakan aplikasi kasir sederhana untuk mencatat transaksi penjualan, di mana laporan hanya dapat dilihat secara harian dan belum dapat direkap secara otomatis dalam periode bulanan. Selain itu, pencatatan stok bahan baku serta pengeluaran operasional seperti pembelian bahan baku dan kebutuhan harian restoran masih dilakukan secara manual dan terpisah dari sistem kasir. Kondisi tersebut menyebabkan sering terjadinya ketidaksesuaian data, keterlambatan pembuatan laporan, serta menurunnya efisiensi kerja. Penelitian ini merancang dan membangun Sistem Informasi Manajemen Restoran Berbasis Web yang berfungsi untuk membantu Amazy Resto Palembang dalam mengelola proses pemesanan, pengelolaan stok bahan baku, serta pencatatan arus kas masuk dan keluar secara terintegrasi. Tahapan dalam penelitian meliputi analisis kebutuhan, perancangan sistem, pembuatan kode program, dan pengujian. Sistem ini dikembangkan menggunakan metode Agile. Hasil dari penelitian ini menghasilkan sistem informasi yang mampu menampilkan pemesanan langsung dari web, data transaksi penjualan, input belanja bahan baku, laporan arus kas, serta rekap stok bahan baku secara otomatis dan akurat. Dengan adanya sistem ini, Amazy Resto Palembang dapat meningkatkan efisiensi operasional, mempercepat proses pelaporan, serta meningkatkan kualitas pelayanan kepada pelanggan.
Co-Authors Ahmad Sanmorino Evi Yulianti