Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Sistem Informasi dan Teknik Informatika (JAFOTIK)
Kisworo, Catur A
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Implementation of a Digital Correspondence Administration System to Improve Service Efficiency in Local Government Offices Kisworo, Catur A
Jurnal Sistem Informasi dan Teknik Informatika (JAFOTIK) Vol. 4 No. 1 (2026): JAFOTIK - February
Publisher : PT. Lentera Ilmu Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70356/jafotik.v4i1.101

Abstract

This study aims to implement and evaluate a Digital Correspondence Administration System to improve service efficiency in a local government office. The research adopts a System Development Life Cycle (SDLC) approach combined with a quantitative pre-test and post-test design to measure performance improvements. Key performance indicators include average processing time, document loss rate, service complaints, and user satisfaction. The results show a 61.11% reduction in processing time, a 92.86% decrease in document loss, and a 72.73% reduction in service complaints after system implementation. Additionally, the user satisfaction index reached 84%, indicating high acceptance among administrative staff. These findings demonstrate that workflow automation, digital archiving, and real-time tracking significantly enhance administrative efficiency, transparency, and service quality. The study confirms that digital transformation in correspondence management provides measurable and sustainable improvements in local government performance.
Co-Authors