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All Journal Pedagogic Research - Applied Literacy Journal Indonesian Health Literacy Journal (IHLJ)
Syndia Puspitasari
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Humanities Computer Science & IT Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health

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ANALYSIS OF PATIENT SATISFACTION TOWARDS SERVICE QUALITYOUTPATIENT REGISTRATION IN THE ERA OF ELECTRONIC MEDICAL RECORDS Syndia Puspitasari
Pedagogic Research-Applied Literacy Journal Vol. 3 No. 1 (2026): Volume 3 Number 1 January 2026
Publisher : Suluh Adiluhung Publisher (SAPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70574/ysp7ag38

Abstract

To improve the quality of hospital quality, it can be seen from patient satisfaction. The quality of quality service can be seen from how patient services are managed, reviewed from the outpatient registration area. Based on the results of initial observations at Hospital "X", several problems were still found, such as unstructured queues, poor communication with patients, and problems in service quality. The purpose of this study was to determine the level of patient satisfaction with the quality of outpatient registration services in the RME era at Hospital "X". This study used a quantitative analytic research method. The population used was outpatients at Hospital "X" with a sample size of 98 respondents. The results of the study using the chi-square test (p-value 0.001 <0.05) showed that there was a significant relationship between patient satisfaction and the quality of registration services at Hospital "X". With this study, it is hoped that the Hospital can continue to improve and maintain the quality of services at the outpatient registration area.
ANALISIS AKURASI KODE DIAGNOSIS PRIMER DALAM REKAM MEDIS PASIEN RAWAT INAP BPJS BERDASARKAN ICD-10 DI RUMAH SAKIT UMUM REGIONAL "X"10 AT "X" REGIONAL GENERAL HOSPITAL Syndia Puspitasari
Indonesian Health Literacy Journal Vol. 3 No. 1 (2026): Volume 3 Number 1 2026
Publisher : Suluh Adiluhung Publisher (SAPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70574/3d9a4c74

Abstract

Ketepatan penentuan kode diagnosis utama menjadi penentu dalam ketepatan pembuatan laporan morbiditas dan mortalitas serta ketepatan biaya klaim pelayanan kesehatan seorang pasien. Di RSUD “X”, dari hasil survei pendahuluan pada 20 dokumen rekam medis rawat inap pasien BPJS yang diambil secara acak terdapat 10% kode diagnosis utama yang tidak tepat. Jenis penelitian ini adalah deskriptif observasi dengan pendekatan retrospektif. Populasinya Adalah seluruh dokumen rekam medis rawat inap pasien BPJS pada triwulan IV tahun 2025 sebesar 6210 dokumen rekam medis dan didapatkan sampel sebesar 99 dokumen rekam medis. Persentase ketepatan penentuan kode diagnosis utama sebesar 89 dokumen (89,89%) lebih besar dari kode diagnosis utama yang tidak tepat sebesar 10 dokumen (10,11%). Salah dalam penentuan kondisi utama terdapat pada aturan ICD-10 tahun 2010 Bab 12 tentang Kode Fraktur, aturan penggunaan kode “Z” dan rules MB.1.
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