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Effect of Recruitment and Selection Practices on Employee Performance: An Empirical Study of East Wollega Zone Finance Office, Oromia, Ethiopia Chali, Gudata Abara; Gamtessa, Lalisa Kenea
Journal of Organizational and Human Resource Development Strategies Vol. 3 No. 01 (2026): Journal of Organizational and Human Resource Development Strategies
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.ohds.002029

Abstract

This study investigates the influence of recruitment and selection practices on employee performance within the East Wollega Zone Finance Office. In the modern public sector landscape, the acquisition of skilled human capital is recognized as a primary source of competitive advantage. Utilizing a mixed-methods approach with an explanatory research design, the study conducted a census survey of 63 permanent employees, yielding a 95.2% response rate. Data were analyzed using SPSS version 23 through descriptive statistics, Pearson correlation, and multiple linear regression. The empirical results reveal a strong positive correlation (r=0.564, p<0.01) between recruitment practices and performance. Regression analysis showed that the model explains 62.1% of the variance in employee performance (R2=0.621). Notably, the "Examination of HR Policies" emerged as the most significant predictor (B=0.438, p<0.001). Qualitative insights further indicated that while formal policies exist, there are gaps in transparency and feedback mechanisms. The study recommends that the zonal administration prioritize the modernization of recruitment criteria and institutionalize a merit-based selection framework to enhance public service delivery.
Determinants of Customer Satisfaction with Automated Teller Machine (ATM) Services: An Empirical Study of the Commercial Bank of Ethiopia, Nekemte Town Nemomsa, David; Bekama, Tekalign; Chali, Gudata Abara; Abdisa, Lalisa Mamo
Journal of Management Studies and Development Vol. 5 No. 02 (2026): Article in Press - Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jmsd.002101

Abstract

This study investigates the determinants of customer satisfaction with Automated Teller Machine (ATM) services at the Commercial Bank of Ethiopia (CBE) in Nekemte Town, within the context of Ethiopia’s rapidly expanding digital financial sector. ATMs play a vital role in improving banking accessibility and supporting financial inclusion, making customer satisfaction an important indicator of service quality and operational effectiveness. The research employed descriptive and explanatory research designs using quantitative methods. Primary data were collected from 184 active ATM users through structured questionnaires and analyzed using Pearson correlation and multiple linear regression techniques. The findings reveal that the reasonableness of transaction fees, accessibility and strategic location of ATMs, and the diversity of services available through ATM platforms significantly and positively influence customer satisfaction. Although respondents frequently reported technical malfunctions and operational interruptions, the variable representing the frequency of problems was not statistically significant in the regression model. This finding suggests that customers may have become accustomed to recurring technical issues within the banking system. The study concludes that improving ATM reliability, ensuring consistent machine functionality, expanding service features, and reviewing transaction fee structures are essential strategies for enhancing customer satisfaction and maintaining the bank’s competitive position in Ethiopia’s evolving digital banking environment.
Leadership and Governance Practices: Influencing Quality Education in Ethiopian Private Higher Education Chali, Gudata Abara
Journal of Organizational and Human Resource Development Strategies Vol. 3 No. 02 (2026): Articles in Press - Journal of Organizational and Human Resource Development S
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.ohds.002181

Abstract

The rapid expansion of private higher education institutions (PHEIs) in Ethiopia has significantly increased access to tertiary education; however, concerns regarding educational quality remain substantial. This article critically examines the relationship between leadership, governance, and educational quality within Ethiopian PHEIs by integrating contemporary theories of educational leadership with the national regulatory framework, including Proclamation No. 1152/2019 and HERQA guidelines. The study adopts a conceptual and analytical approach to explore how leadership effectiveness and governance practices influence institutional quality outcomes. The analysis emphasizes key dimensions such as strategic resource management, faculty professional development, curriculum relevance, innovation, accountability, transparency, and stakeholder participation. The article further proposes a multivariate analytical framework capable of examining the interdependent relationships between leadership indicators, governance structures, and multiple dimensions of educational quality. Particular attention is given to contextual challenges facing Ethiopian PHEIs, including regulatory compliance, institutional capacity limitations, and tensions between financial sustainability and academic excellence. The findings suggest that ethically grounded, strategically aligned, and context-responsive leadership supported by transparent governance systems is essential for sustaining educational quality and institutional credibility. The article concludes by providing practical recommendations for policymakers, institutional leaders, and accrediting agencies to strengthen governance mechanisms and leadership capacity in Ethiopian PHEIs. This study contributes academically by connecting global leadership theories with Ethiopian higher education realities while offering a framework for future empirical investigation and policy reform.