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MODEL KONSEPTUAL HUMAN-CENTERED LEADERSHIP BERBASIS EMPATI UNTUK MENINGKATKAN LOYALITAS DAN PRODUKTIVITAS JANGKA PANJANG Jacobalis, Rida Justin
Mount Hope Management International Journal Vol. 3 No. 2 (2025)
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/momil.v3i2.980

Abstract

The increasing complexity of multinational organizations demands leadership approaches that move beyond structural control and short-term performance orientation. This article develops a conceptual model of human-centered leadership by positioning empathic leadership as a strategic relational foundation for sustainable organizational productivity. Integrating emotional intelligence theory, self-determination theory, and organizational commitment theory, the study proposes a sequential mediation framework in which empathic leadership enhances employee well-being, well-being strengthens affective loyalty, and loyalty ultimately drives long-term productivity. Unlike prior studies that examine direct or partial relationships between leadership and performance, this article introduces a multi-layered mechanism explaining how leadership influence unfolds through psychological and relational processes. The model reconceptualizes empathy not merely as an interpersonal competency, but as organizational relational capital that bridges individual psychological conditions and sustainable performance outcomes. Theoretically, this study contributes by integrating emotional, motivational, and commitment-based perspectives into a unified human-centered leadership framework. Practically, it offers strategic guidance for multinational organizations seeking to enhance long-term competitiveness through employee-centered leadership. Future empirical research is encouraged to test the proposed sequential mediation model across industries and cultural contexts.
OPTIMALISASI KINERJA ORGANISASI MELALUI MANAJEMEN KERJA HYBRID: MENGATASI DIGITAL BURNOUT DAN RETENSI TALENTA BAKAT Jacobalis, Rida Justin
Mount Hope Economic Global Journal Vol. 3 No. 3 (2025)
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/mega.v3i3.981

Abstract

The post-pandemic workplace transformation has accelerated the adoption of hybrid work systems that integrate remote and on-site arrangements. While hybrid work offers flexibility and operational efficiency, it also introduces structural challenges, including digital burnout, fragmented organizational culture, and talent retention risks. This study develops a conceptual model integrating hybrid work management, digital burnout, trust-based culture, digital leadership, and organizational performance using a systematic literature review (SLR) grounded in the Job Demands–Resources (JD-R) framework. The findings suggest that hybrid work produces dual effects: it enhances job resources such as flexibility and autonomy, while simultaneously intensifying digital job demands. When job demands exceed available resources, digital burnout emerges as a mediating mechanism that negatively affects performance and talent retention. Trust-based culture and digital leadership function as moderating buffers that mitigate these adverse outcomes. Theoretically, this study extends the JD-R framework into the hybrid work context by positioning digital burnout as a systemic consequence rather than an individual weakness. Practically, the findings provide strategic guidance for designing sustainable and governance-oriented hybrid work systems.