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All Journal Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi
Alif Rezky Maulana
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Computer Science & IT

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Peran Keamanan dalam Meningkatkan Kepercayaan Pengguna pada E-Commerce: Studi Literatur Yulita Sirinti Pongtambing; Alif Rezky Maulana; Eliyah Acantha Manapa Sampetoding
Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi Vol. 3 No. 4 (2025): November: Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/neptunus.v3i4.1200

Abstract

Security in e-commerce applications is a crucial factor that significantly affects user trust. Many users often feel anxious about the confidentiality of personal data, transaction security, and the potential for misuse of information. This study is a systematic literature review (SLR) using the PRISMA model, aiming to analyze in depth the influence of security on user trust in the context of e-commerce applications. Through this review, relevant previous studies on user security and trust were identified and evaluated to provide a more comprehensive understanding. The results of the analysis show that the improvement and implementation of superior security features, including strict data protection, multi-layered authentication, and transparent and robust privacy policies, have an essential role in growing and strengthening user trust. Guaranteed security not only creates a sense of convenience during the transaction process, but it is also very effective in increasing and maintaining user loyalty to the e-commerce platform in question. Improving security can be interpreted as a strategic investment for the sustainability of digital businesses.
Co-Authors Eliyah Acantha Manapa Sampetoding Yulita Sirinti Pongtambing