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All Journal Al-Muamalat: Jurnal Hukum dan Ekonomi Syari'ah
Anastasia, Ester Gloria
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Religion Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Perbandingan Hukum Perlindungan Konsumen Terkait Jasa Titip Tiket di Indonesia dan Amerika Serikat Anastasia, Ester Gloria; Windari, Ratna Artha; Sari Adnyani, Ni Ketut
Al-Muamalat Jurnal Hukum dan Ekonomi Syariah Vol 11 No 1 (2026): Al-Muamalat: Jurnal Hukum dan Ekonomi Syari'ah
Publisher : IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/muamalat.v11i1.14179

Abstract

This study analyzes consumer legal protection in the practice of digital concert ticket concierge services in Indonesia based on the right to "accurate, clear, and honest" information under Article 4(c) of the Consumer Protection Law (UUPK), and compares it with the standards in Section 5 of the Federal Trade Commission Act in the United States. Using a normative method with statutory and comparative approaches, the research finds that concierge service practices operate in a specific regulatory vacuum. The norm in the UUPK is vague and inoperable, while protection through civil law and the Electronic Information and Transactions Law (ITE Law) is proven to be limited. In contrast, the system in the United States, administered by the Federal Trade Commission (FTC), is more effective with objective evaluation standards, the reasonable consumer standard principle, and proactive enforcement mechanisms. It is concluded that Indonesia requires regulatory reform that adopts a more operational approach from the US.
Co-Authors Ni Ketut Sari Adnyani Ratna Artha Windari