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All Journal Abdi Karya: Jurnal Pengabdian Kepada Masyarakat
Jesicka Puspita Sari
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Education Social Sciences

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Pelatihan Mengendalikan dan Mengontrol Emosi Bagi Terapis Profesional Kuswidyaningrum N.J1; Sofia Daniati; Ani Tias Sinora; Jesicka Puspita Sari
ABDI KARYA : Pengabdian Kepada Masyarakat Vol. 3 No. 1 (2026): Februari: ABDI KARYA : Jurnal Pengabdian Kepada Masyarakat
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/abdikarya.v3i1.358

Abstract

The success of therapy and spa services is greatly influenced by the therapist's ability to manage and control their emotions while providing services. Emotions that are not managed properly can lead to a decline in service quality, client complaints, and psychological fatigue for therapists. This community service activity was carried out by lecturers from the Ibu Kartini Social Welfare Academy in Semarang at PGOT Mardi Utomo Semarang. The community service activity took the form of training in managing and controlling emotions for professional therapists. The implementation methods included material delivery, interactive discussions, simulations, and practical exercises in emotion control techniques tailored to the participants' needs. The results of the activity showed an increase in participants' understanding of the types of emotions, triggering factors, and the ability to apply emotional control techniques before, during, and after serving clients. This activity made a positive contribution to improving the professionalism of therapists and the quality of service.
Penguatan Profesionalisme Layanan Massage dan Refleksi Panggilan melalui Pelatihan Standarisasi Berbasis Etika dan Kenyamanan Konsumen Sofia Daniati; Kuswidyaningrum Naharina J; Ani Tias Sinora; Jesicka Puspita Sari
ABDI KARYA : Pengabdian Kepada Masyarakat Vol. 3 No. 1 (2026): Februari: ABDI KARYA : Jurnal Pengabdian Kepada Masyarakat
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/abdikarya.v3i1.359

Abstract

This Community Service activity aims to strengthen the professionalism of mobile massage and reflexology services through service standardization training based on ethics and consumer comfort. The activity was conducted at the PGOT Mardi Utomo Social Service Institution in Semarang as part of a social rehabilitation program to enhance the skills and work readiness of the beneficiaries. The implementation methods included lectures, interactive discussions, and practical demonstrations focusing on service standards, professional ethics, service communication, as well as consumer safety and comfort aspects. The results indicate an improvement in participants’ understanding of the importance of service quality that is not only oriented toward technical skills but also toward professional attitudes and ethical conduct in service delivery. Participants were able to identify fundamental principles of professional service and apply them in simulated practice. This activity contributes to shaping participants’ professional attitudes as service providers and supports empowerment and socio-economic independence of the beneficiaries.
Co-Authors Ani Tias Sinora Kuswidyaningrum N.J1 Kuswidyaningrum Naharina J Sofia Daniati