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All Journal HARAMAIN : Jurnal Manajemen Bisnis
Laia, Magdalena
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analysis of Live Shopping on E-Commerce Platforms as an Interactive Marketing Communication Strategy n The Digital Economy Era Nehe, Berkat Jaya; Buulolo, Eben Ezer; Laia, Magdalena; Wau, Tuti Herlis; Bago, Ofranis; Laia, Umarudin; Halawa, Meri Kristina
HARAMAIN : Jurnal Manajemen Bisnis Vol. 6 No. 01 (2026): HARAMAIN : JURNAL MANAJEMEN BISNIS
Publisher : HARAMAIN : Jurnal Manajemen Bisnis

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Abstract

The transformation of the digital economy has significantly reshaped marketing communication strategies, particularly through the emergence of live shopping on e-commerce platforms. This study aims to examine how interactive marketing communication in live shopping fosters social presence, enhances consumer trust, and stimulates impulse buying behavior. Employing a qualitative approach, the research utilizes participatory observation and in-depth interviews conducted during live shopping sessions on major Indonesian e-commerce platforms. The findings reveal that the effectiveness of live shopping is driven by the integration of several key elements, including real-time interactivity, host social presence, entertainment (shoppertainment), parasocial interaction, and the strategic use of platform features. These elements collectively reduce consumers’ psychological barriers to online shopping and create a more humanized and participatory shopping experience. Nevertheless, the study also identifies challenges related to maintaining brand message consistency amid the highly dynamic nature of two-way communication. This research contributes theoretically to the field of digital marketing communication and offers practical insights for brands in designing effective and sustainable live shopping strategies within competitive digital ecosystems.
Co-Authors Bago, Ofranis Buulolo, Eben Ezer Halawa, Meri Kristina Laia, Umarudin Nehe, Berkat Jaya Wau, Tuti Herlis