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All Journal Indonesian Applied Research Computing and Informatics
Aldillah
Program Studi Ilmu Komputer, Universitas Muhammadiyah Bima
Computer Science & IT Control & Systems Engineering

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Journal : Indonesian Applied Research Computing and Informatics

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Development of a Dashboard-Based Information System to Improve Prospective Customer Engagement at PLN UP3 Bima Aldillah; Zumhur Alamin; Lailia Rahmawati; Sutriawan; Teguh Ansyor Lorosae; Fitriani Ramadhani
Indonesian Applied Research Computing and Informatics Vol. 1 No. 1: July (2025)
Publisher : PT. Teras Digital Nusantara

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Abstract

PT PLN (Persero) UP3 Bima faces challenges in effectively managing and analyzing prospective customer data, resulting in delays in decision-making and suboptimal utilization of potential connected power. This study aims to develop an interactive dashboard system using Looker Studio and Google Sheets to improve operational efficiency and support digital transformation within PLN. The methodology includes user needs analysis, real-time data integration from Google Sheets, and the design of data visualizations in Looker Studio based on key parameters such as customer growth trends, sector classification, and potential connected power. The implementation results show that the system effectively delivers accurate and timely information, assisting management in identifying opportunities to increase new customer connections. The impact of this system includes enhanced effectiveness in managing prospective customer data, faster decision-making processes, and stronger support for data-driven strategies to increase customer acquisition in a measurable way.
Co-Authors Fitriani Ramadhani Lailia Rahmawati Sutriawan Teguh Ansyor Lorosae Zumhur Alamin