Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Etnofarmasi
Irwandi Irwandi
Program Studi Farmasi, Fakultas Farmasi, Universitas Pendidikan Muhammadiyah Sorong
Medicine & Pharmacology Public Health

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN APOTEK TERHADAP KEPUASAN PASIEN DI PUSKESMAS MAYAMUK KABUPATEN SORONG Vivid Wantari; Irwandi Irwandi
JURNAL ETNOFARMASI Vol. 3 No. 02 (2025): JURNAL ETNOFARMASI
Publisher : Universitas Pendidikan Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36232/jurnalfarmasiunimuda.v3i02.4439

Abstract

Service quality is an important factor that can shape patient satisfaction with the health center so that their loyalty as consumers of health services is created. Based on initial observations made by researchers, service problems found at the Mayamuk Community Health Center pharmacy in Sorong Regency were found during the drug service process, namely patients had to wait a long time because of the long preparation time for drugs caused by the large number of prescriptions, and long queues often cause discomfort for patients, it will be a serious problem for the health center because it can affect the satisfaction of outpatients in obtaining health services. This study aims to determine how influential the quality of pharmacy services is on patient satisfaction at the Mayamuk Community Health Center with a sample of 95 people with the calculation of the Slovin formula. The method used is quantitative research. The results of the study showed that the variable of pharmacy service quality (X1) has a significant influence on patient satisfaction (X2) with a significance value of 0.00 which is smaller than 0.05.
Co-Authors Vivid Wantari