Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Artificial Intelligence and Digital Business
Helmi, M. Haivan
Unknown Affiliation
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan terhadap Kepuasan Pengguna Aplikasi Grab di Kelurahan Silalas Medan Helmi, M. Haivan; Syahputri, Yuni
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6935

Abstract

The study aims to determine and analyze the effect of system quality, information quality, and service quality on user satisfaction with the Grab application in Silalas Village Medan. The type of research used in this study is quantitative research, with the types of data use being primary and secondary data. The population of this study was the entire community in Silalas Village, which consisted of 8,155 people, with a sample size of 99 respondents. The sampling technique used was puposive sampling, and the data analysis method used was descriptive analysis. Data collection was carried out using questionnaires, and the data was processed using the SPSS program. The result of the study show that (1) System quality has a positive and significant effect on user satisfaction with a t-value of 3,524 > t-table 1,985. (2) Information quality has a positive and significant effect on user satisfaction with a t-value of 2,881 > t-table 1,985. (3) Service quality has a positive and significant effect on user satisfaction with a t-value of 2,763 > t-table 1,985. (4) System quality, information quality, and service quality simultaneously have a positive and significant effect on user satisfaction with the Grab application in Silalas Village Medan with an f-value of 22,562 > t-table 2,70.
Co-Authors Yuni Syahputri