Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Economic, Bussines and Accounting (COSTING)
Dina Ryanti
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH IMPLEMENTASI KEBIJAKAN TERHADAP KEPUASAN MASYARAKAT MELALUI KUALITAS LAYANAN SEBAGAI VARIABEL INTERVENING PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PENAJAM PASER UTARA Dina Ryanti; Wahyudi, Edy; Oktawirani, Panca
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/s1hvv584

Abstract

This study aims to analyze the effect of policy implementation on public satisfaction, both directly and indirectly through service quality as an intervening variable, in population administration services in Penajam Paser Utara Regency. The study is motivated by the importance of improving public service quality, particularly in regions supporting the development of Indonesia’s New Capital City (IKN), which are experiencing significant development dynamics and demographic changes. This research employs a quantitative approach, with data collected through questionnaires distributed to users of population administration services. Data analysis was conducted using Structural Equation Modeling Partial Least Squares (SEM-PLS). The results indicate that policy implementation has a significant effect on service quality, policy implementation has a significant effect on public satisfaction, and service quality has a significant effect on public satisfaction. Furthermore, the indirect effect analysis demonstrates that service quality significantly and strongly mediates the relationship between policy implementation and public satisfaction. These findings suggest that effective policy implementation will be more successful in increasing public satisfaction when accompanied by improvements in service quality.
Co-Authors Edy Wahyudi Oktawirani, Panca