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All Journal Jurnal Ekonomi, Manajemen, Akuntansi
Firdaus, Rifan
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Economics, Econometrics & Finance Social Sciences

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Pengaruh Ketepatan Waktu, Kualitas Pelayanan, Dan Fasilitas Terhadap Kepuasan Konsumen Pada PT. Andry Febiola Transportasi Kabupaten Probolinggo (Jurusan Banyuwangi – Yogyakarta) Firdaus, Rifan; Saiful Bahri, Mohammad; Hudzafidah, Khusnik
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 5 No. 3: Maret 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v5i3.13478

Abstract

The purpose of this study is to examine the influence of punctuality, service quality, and facilities on customer satisfaction at PT. Andry Febiola Transportasi, Probolinggo Regency. This research method uses a quantitative research method with a causal relationship. The number of samples used was 150 respondents. Using the SmartPLS 4.0 application, which consists of two models, namely the evaluation of the measurement model (outer model) and the evaluation of the structural model (inner model). The results of the study are as follows: 1). Punctuality has a significant effect on customer satisfaction at PT. Andry Febiola Transportasi, Probolinggo Regency. 2). Service quality has a significant effect on customer satisfaction at PT. Andry Febiola Transportasi, Probolinggo Regency. 3). Facilities have a significant effect on customer satisfaction at PT. Andry Febiola Transportasi, Probolinggo Regency.
Co-Authors Hudzafidah, Khusnik Saiful Bahri, Mohammad